1 ABOUT THIS SECTION
This is Section 2 of the pricing table for the Caremobile
Postpaid Mobile service
-
- This section contains the pricing plans that we currently offer to new customers for activations after the 1st of July 2024.
-
- You may also need to refer to the following:
- Section 1 of this pricing table for general information on the calculation of charges for use of the service and other call charges not covered by your pricing plan,
- Appendix O for a list of countries and the per minute call rate for international calls originating from Australia, and
-
- The Value Added Service Features Appendix P for the description and charges the range of value added service features available with the service.
- You may also need to refer to the following:
-
- The meaning of the words printed in italics like this is explained in the dictionary.
2 Caremobile Plan 1
2.1 Eligibility
-
- The Caremobile Plan 1 M2M plans are available from 1st of July 2024 to approved new and existing customers connecting to the service on the following terms:
If you are an existing customer and your current agreement for the service is a:
non-fixed length agreement;
- a 12 month fixed length agreement in the final month of the minimum term remaining, or
-
- a 24 month fixed-length agreement with less than 3 months of the minimum term remaining.
You may only transfer to the Caremobile Plan 1 plan with our prior approval.
When considering whether to approve your application to transfer from an existing agreement we will take into account your credit history on your existing agreement and undertake our standard credit checks for the Caremobile Plan 1 plan you wish to connect to.
2.2 Minimum term
The Caremobile Plan 1 Plan are non-fixed length agreements which are automatically renewed on a monthly basis.
2.3 What you have to pay us
Subject to the following paragraphs you must pay us for use of the service at the rates set out in Section 1 of this pricing table and for value added service features at the rates set out in Appendix P – Value Added Service Features.
Tables 1, 2 and 3 below set out the charges that apply and the included value per month for the
- Caremobile Plan 1;
Each month you must pay:
- a minimum monthly payment (which includes a value of data). You must pay this minimum monthly payment even if you do not use data from the relevant services to reach the total value of included value for each service;
- charges for all non-eligible calls and other services you use based on the standard charges for each relevant service as set out in the pricing tables for each relevant service;
- Any equipment charges payable for equipment supplied to you from us;
- charges for all eligible calls made over the amount of included value for the relevant service at the rates set out below or where not set out below, in accordance with the pricing tables for the relevant service.
- Any monthly included value that you may be entitled to and have not used in any month will be forfeited at the end of each month, and is not refundable or transferable including at account closure
2.4 Eligible Calls and Pricing Plans
Table 1 below indicates whether a particular call type is an ‘eligible call’ which counts towards the plan and minimum monthly charge of your Caremobile Plan 1 Plan.
Table 2 below contains pricing details of the:
- Caremobile Plan 1 Plan;
Table 1
| Call Type | Available / Eligible Call |
| Standard National Voice Calls | Yes |
| Standard National Text – SMS | Yes |
| International Text – SMS: To standard overseas mobile numbers | Yes |
| Standard National MMS | Yes |
| Standard National Video MMS | No |
| International MMS and Video MMS To standard overseas mobile numbers | No |
| International and Satellite Calls^ | No |
| 13 Numbers and 1800 Numbers | Yes |
| Telstra Directory Assistance: 1223 | Yes |
| Call Forwarding: To Standard National Numbers | Yes |
| Customer Service 1300 725 999 | Yes |
| Standard National & International Video Calls | No |
| International Roaming | No |
| Mobile Internet content | No |
| Premium SMS (This service is not available on Caremobile Plans) | No |
| Other special numbers (e.g. Premium or cost per service numbers) (This service is not available on Caremobile Plans) | No |
| Insurance | No |
| Handset Payments | No |
| Calls to national or international GSM mobile services that then divert / switch or re-route to an overseas number or premium rated number at no additional charge. | No |
Table 2
| Plan | Caremobile Plan |
| Minimum Monthly Spend | $20.00 |
| Monthly included value | Unlimited^ Standard National Mobile Calls, SMS and Standard International Mobile SMS |
| Monthly included mobile data allowance | 8GB |
| Minimum total cost – including set up fee. | $20.00 |
| Billing interval(s) | 60 secs |
| Call connection / Flagfall per call ǂ (excluding Unlimited^ calls) | $0.40 |
| Standard National call rate per 60 seconds (to standard national mobile and landline) | Unlimited^ |
| Standard National SMS^ | Unlimited^ |
| International SMS | Unlimited^ |
| Standard national MMS / Standard national Video MMS | Standard MMS/Video MMS – 2000 per Bill cycle inclusive of both types then $0.75 per MMS thereafter |
| International MMS – size limited to 300KB | $2.50 |
| International Video MMS – size limited to 300KB | $2.50 |
| Standard call rate for 13 Numbers per 60 seconds (not charged for Unlimited^ calls) (excluding Caremobile Customer Service) | $0.99 |
| Customer Service Calls 1300 Caremobile (no flagfall) | $0.00 per call |
| 1800 Numbers per 60 sec | $0.00 |
| Telstra Directory Assistance 1223 (no flagfall) | Unlimited^ |
| Call Forwarding to Standard National Numbers | Unlimited^ |
| Standard National video call rate / per 60 sec | $1.50 |
| International video call rate / per 60 sec | $2.00 |
| Video Flagfall | $0.40 |
| Excess Data Rate charged per 1GB increments (1GB= 1024MB) | $10.00 / 1GB or part thereof |
| Default Calling Rates ¥ | |
| Default Standard National Voice Usage | $0.99 |
| Default Call connection / Flagfall | $0.40 |
| Default Standard National SMS | $0.25 |
| Default Standard National MMS | $0.50 |
| Default Standard International SMS | $0.50 |
| Default Telstra Directory Assistance 1223 (no flagfall) | $1.50 per call |
| Default call forwarding to standard national numbers (plus $0.40 flagfall). | $0.99 |
ǂ Call Connection Fee / Flagfall applies to all call types unless specified.
^ Excludes unreasonable use. See Appendix A – Fair Use Policy.
¥ Default rates apply to unlimited usage deemed as unreasonable. All rates apply to use from within Australia, to within Australia.
Table 3
| Mobile International^ (including calls to Satellite numbers) | |
| Billing interval (s) | 60 secs |
| Flagfall | $0.00 |
| International Rates* /min | |
* see Appendix O – Caremobile Plan Calling rates for a list of countries and applicable rates.
^ Excludes unreasonable use. See Appendix A – Fair Use Policy. All rates apply to use from within Australia.
2.5 Excess Data and Data Speed Controls
Excess Data:
- Caremobile Mobile Plans provide excess data charged in 1 Gigabyte (GB) blocks each 1GB block has an allowance of 1024MB. Data usage within the 1GB excess data block is for uploads and downloads and is deducted from the 1GB allowance in units of 1KB (1024KB = 1MB).
- 1GB excess data blocks will be made available once:
- Your Plan’s included data allowance has been exhausted,
- Your 1GB excess data block (and subsequent 1GB excess data blocks) has been exhausted.
- Each 1GB excess data block will provide its own usage alerts at 50%, 85% and 100% usage thresholds.
- There may be a delay between the expiry of the included allowance (and/or excess data blocks) and the availability of your 1GB excess data block.
2.6 What happens if the service is cancelled early – Month to Month plans
If a month to month service is cancelled you will be required to pay us:
- the final month’s access fee.
- any usage charges incurred up to, and including, the cancellation date; plus
-
- the sum of unpaid equipment charges owing on:
- your mobile phone under the equipment payment plan (if any), or
- any other equipment finance arrangements provided in the supply of this service.
- the sum of unpaid equipment charges owing on:
If the service is cancelled by you, you forfeit any plan benefits, allowances and/or access fees paid in advance for the final month or part thereof of your billing cycle.
3 Caremobile Plan 2
3.1 Eligibility
The Caremobile Plan 2 M2M plan are available from 1st of July 2024 to approved new and existing customers connecting to the service on the following terms:
If you are an existing customer and your current agreement for the service is a:
-
- non-fixed length agreement;
- a 12 month fixed length agreement in the final month of the minimum term remaining, or
- a 24 month fixed-length agreement with less than 3 months of the minimum term remaining.
- non-fixed length agreement;
You may only transfer to the Caremobile Plan 2 plan with our prior approval..
When considering whether to approve your application to transfer from an existing agreement we will take into account your credit history on your existing agreement and undertake our standard credit checks for the Caremobile Plan 2 plan you wish to connect to..
3.2 Minimum term
The Caremobile Plan 2 Plan are non-fixed length agreements which are automatically renewed on a monthly basis.
What you have to pay us
Subject to the following paragraphs you must pay us for use of the service at the rates set out in
- Section 1 of this pricing table and for value added service features at the rates set out in Appendix P – Value Added Service Features.
- Tables 1, 2 and 3 below set out the charges that apply and the included value per month for theCaremobile Plan 2;
Each month you must pay:
- a minimum monthly payment (which includes a value of data).
- You must pay this minimum monthly payment even if you do not use data from the relevant services to reach the total value of included value for each service; charges for all non-eligible calls and other services you use based on the standard charges for each relevant service as set out in the pricing tables for each relevant service; any equipment charges payable for equipment supplied to you from us;
- charges for all eligible calls made over the amount of included value for the relevant service at the rates set out below or where not set out below, in accordance with the pricing tables for the relevant service.
- Any monthly included value that you may be entitled to and have not used in any month will be forfeited at the end of each month, and is not refundable or transferable including at account closure
3.4 Eligible Calls and Pricing Plans
Table 1 below indicates whether a particular call type is an ‘eligible call’ which counts towards the plan and minimum monthly charge of your Caremobile Plan 2 plan.
Table 2 below contains pricing details of the:
- Caremobile Plan 2 Plan;
Table 1
| Call Type | Available / Eligible Call |
| Standard National Voice Calls | Yes |
| Standard National Text – SMS | Yes |
| International Text – SMS: To standard overseas mobile numbers | Yes |
| Standard National MMS | Yes |
| Standard National Video MMS | No |
| International MMS and Video MMS To standard overseas mobile numbers | No |
| International and Satellite Calls^ | No |
| 13 Numbers and 1800 Numbers | Yes |
| Telstra Directory Assistance: 1223 | Yes |
| Call Forwarding: To Standard National Numbers | Yes |
| Customer Service 1300 725 999 | Yes |
| Standard National & International Video Calls | No |
| International Roaming | No |
| Mobile Internet content | No |
| 12,19 Numbers | No |
| Premium SMS (This service is not available on Caremobile Plans) | No |
| Other special numbers (e.g. Premium or cost per service numbers) (This service is not available on Caremobile Plans) | No |
| Insurance | No |
| Handset Payments | No |
| Calls to national or international GSM mobile services that then divert / switch or re-route to an overseas number or premium rated number at no additional charge. | No |
Table 2
| Plan | Caremobile Plan 2 |
| Minimum Monthly Spend | $24.00 |
| Monthly included value | Unlimited^ Standard National Mobile Calls, SMS and Standard International Mobile SMS |
| Monthly included mobile data allowance | 19GB |
| Minimum total cost – including set up fee. | $24.00 |
| Billing interval(s) | 60 secs |
| Call connection / Flagfall per call ǂ (excluding Unlimited^ calls) | $0.40 |
| Standard National call rate per 60 seconds (to standard national mobile and landline) | Unlimited^ |
| Standard National SMS^ | Unlimited^ |
| International SMS | Unlimited^ |
| Standard national MMS / Standard national Video MMS | Standard MMS/Video MMS – 2000 per Bill cycle inclusive of both types then $0.75 per MMS thereafter |
| International MMS – size limited to 300KB | $2.50 |
| International Video MMS – size limited to 300KB | $2.50 |
| Standard call rate for 13 Numbers per 60 seconds (not charged for Unlimited^ calls) (excluding Caremobile Customer Service) | $0.99 |
| Customer Service Calls 1300 Caremobile (no flagfall) | $0.00 per call |
| 1800 Numbers per 60 sec | $0.00 |
| Telstra Directory Assistance 1223 (no flagfall) | Unlimited^ |
| Call Forwarding to Standard National Numbers | Unlimited^ |
| Standard National video call rate / per 60 sec | $1.50 |
| International video call rate / per 60 sec | $2.00 |
| Video Flagfall | $0.40 |
| Excess Data Rate charged per 1GB increments (1GB= 1024MB) | $10.00 / 1GB or part thereof |
| Default Calling Rates ¥ | |
| Default Standard National Voice Usage | $0.99 |
| Default Call connection / Flagfall | $0.40 |
| Default Standard National SMS | $0.25 |
| Default Standard National MMS | $0.50 |
| Default Standard International SMS | $0.50 |
| Default Telstra Directory Assistance 1223 (no flagfall) | $1.50 per call |
| Default call forwarding to standard national numbers (plus $0.40 flagfall). | $0.99 |
ǂ Call Connection Fee / Flagfall applies to all call types unless specified.
^ Excludes unreasonable use. See Appendix A – Fair Use Policy.
¥ Default rates apply to unlimited usage deemed as unreasonable. All rates apply to use from within Australia, to within Australia.
Table 3
| Mobile International^ (including calls to Satellite numbers) | |
| Billing interval (s) | 60 secs |
| Flagfall | $0.00 |
| International Rates* /min | |
* see Appendix O – Caremobile Plan Calling rates for a list of countries and applicable rates.
^ Excludes unreasonable use. See Appendix A – Fair Use Policy. All rates apply to use from within Australia.
3.5 Excess Data and Data Speed Controls
Excess Data:
- Caremobile Mobile Plans provide excess data charged in 1 Gigabyte (GB) blocks each 1GB block has an allowance of 1024MB. Data usage within the 1GB excess data block is for uploads and downloads and is deducted from the 1GB allowance in units of 1KB (1024KB = 1MB).
- 1GB excess data blocks will be made available once:
- Your Plan’s included data allowance has been exhausted,
- Your 1GB excess data block (and subsequent 1GB excess data blocks) has been exhausted.
- Each 1GB excess data block will provide its own usage alerts at 50%, 85% and 100% usage thresholds.
- There may be a delay between the expiry of the included allowance (and/or excess data blocks) and the availability of your 1GB excess data block.
3.6 What happens if the service is cancelled early – Month to Month plans
If a month to month service is cancelled you will be required to pay us:
- the final month’s access fee.
- any usage charges incurred up to, and including, the cancellation date; plus
-
- the sum of unpaid equipment charges owing on:
- your mobile phone under the equipment payment plan (if any), or
- any other equipment finance arrangements provided in the supply of this service.
- the sum of unpaid equipment charges owing on:
If the service is cancelled by you, you forfeit any plan benefits, allowances and/or access fees paid in advance for the final month or part thereof of your billing cycle.
4 Caremobile Plan 3
4.1 Eligibility
The Caremobile Plan 3 plan are available from 1st of July 2024 to approved new and existing customers connecting to the service on the following terms:
If you are an existing customer and your current agreement for the service is a:
-
- non-fixed length agreement;
- a 12 month fixed length agreement in the final month of the minimum term remaining, or
- a 24 month fixed-length agreement with less than 3 months of the minimum term remaining.
- non-fixed length agreement;
You may only transfer to the Caremobile Plan 3 plan with our prior approval.
When considering whether to approve your application to transfer from an existing agreement we will take into account your credit history on your existing agreement and undertake our standard credit checks for the Caremobile Plan 3 plan you wish to connect to.
4.2 Minimum term
The Caremobile Plan 3 plan are non-fixed length agreements which are automatically renewed on a monthly basis..
4.3 What you have to pay us
Subject to the following paragraphs you must pay us for use of the service at the rates set out in Section 1 of this pricing table and for value added service features at the rates set out in Appendix P – Value Added Service Features.
Tables 1, 2 and 3 below set out the charges that apply and the included value per month for theCaremobile Plan 3 plan;
Each month you must pay:
- a minimum monthly payment (which includes a value of data). You must pay this minimum monthly payment even if you do not use data from the relevant services to reach the total value of included value for each service;
- charges for all non-eligible calls and other services you use based on the standard charges for each relevant service as set out in the pricing tables for each relevant service;
- any equipment charges payable for equipment supplied to you from us;
- charges for all eligible calls made over the amount of included value for the relevant service at the rates set out below or where not set out below, in accordance with the pricing tables for the relevant service.
- Any monthly included value that you may be entitled to and have not used in any month will be forfeited at the end of each month, and is not refundable or transferable including at account closure
4.4 Eligible Calls and Pricing Plans
Table 1 below indicates whether a particular call type is an ‘eligible call’ which counts towards the plan and minimum monthly charge of your Caremobile Plan 3 Plan.
Table 2 below contains pricing details of the:
- Caremobile Plan 3 Plan;
Table 1
| Call Type | Available / Eligible Call |
| Standard National Voice Calls | Yes |
| Standard National Text – SMS | Yes |
| International Text – SMS: To standard overseas mobile numbers | Yes |
| Standard National MMS | Yes |
| Standard National Video MMS | No |
| International MMS and Video MMS To standard overseas mobile numbers | No |
| International and Satellite Calls^ | No |
| 13 Numbers and 1800 Numbers | Yes |
| Telstra Directory Assistance: 1223 | Yes |
| Call Forwarding: To Standard National Numbers | Yes |
| Customer Service 1300 725 999 | Yes |
| Standard National & International Video Calls | No |
| International Roaming | No |
| Mobile Internet content | No |
| 12,19 Numbers | No |
| Premium SMS (This service is not available on Caremobile Plans) | No |
| Insurance | No |
| Other special numbers (e.g. Premium or cost per service numbers) (This service is not available on Caremobile Mobile Plans) | No |
| Handset Payments | No |
| Calls to national or international GSM mobile services that then divert / switch or re-route to an overseas number or premium rated number at no additional charge. | No |
Table 2
| Plan | Caremobile Plan 3 |
| Minimum Monthly Spend | $29.00 |
| Monthly included value | Unlimited^ Standard National Mobile Calls, SMS and Standard International Mobile SMS |
| Monthly included mobile data allowance | 25GB |
| Minimum total cost – including set up fee | $29.00 |
| Billing interval(s) | 60 secs |
| Call connection / Flagfall per call ǂ (excluding Unlimited^ calls) | $0.40 |
| Standard National call rate per 60 seconds (to standard national mobile and landline) | Unlimited^ |
| Standard National SMS^ | Unlimited^ |
| International SMS | Unlimited^ |
| Standard national MMS / Standard national Video MMS | Standard MMS/Video MMS – 2000 per Bill cycle inclusive of both types then $0.75 per MMS thereafter |
| International MMS – size limited to 300KB | $2.50 |
| International Video MMS – size limited to 300KB | $2.50 |
| 13 Numbers per 60 sec (excluding Caremobile Customer Service) | $0.00 |
| Customer Service Calls 1300 Caremobile (no flagfall) | $0.00 per call |
| 1800 Numbers per 60 sec | $0.00 |
| Telstra Directory Assistance 1223 (no flagfall) | Unlimited^ |
| Call Forwarding to Standard National Numbers | Unlimited^ |
| Standard National video call rate / per 60 sec | $1.50 |
| International video call rate / per 60 sec | $2.00 |
| Video Flagfall | $0.40 |
| Excess Data Rate charged per 1GB increments (1GB= 1024MB) | $10.00 / 1GB or part thereof |
| Default Calling Rates ¥ | |
| Default Standard National Voice Usage | $0.99 |
| Default Call connection / Flagfall | $0.40 |
| Default Standard National SMS | $0.25 |
| Default Standard National MMS | $0.50 |
| Default Standard International SMS | $0.50 |
| Default Telstra Directory Assistance 1223 (no flagfall) | $1.50 per call |
| Default call forwarding to standard national numbers (plus $0.40 flagfall). | $0.99 |
ǂ Call Connection Fee / Flagfall applies to all call types unless specified.
^ Excludes unreasonable use. See Appendix A – Fair Use Policy.
¥ Default rates apply to unlimited usage deemed as unreasonable. All rates apply to use from within Australia, to within Australia.
Table 3
| Mobile International^ (including calls to Satellite numbers) | |
| Billing interval (s) | 60 secs |
| Flagfall | $0.00 |
| International Rates* /min International calls that are not part of your monthly call allowance or that are in excess of your monthly call allowance will be charged based on the country called. The call rates can be found at Appendix O, www.caremobile.com.au | |
| Special International call inclusions | |
| Unlimited^ calls to the following countries: Bangladesh, Brazil, Canada, China, Colombia, Denmark, Greece, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Thailand, UK, USA, Vietnam | |
| 60 minutes of included calls to: Cambodia, Chile, Cyprus, Czechia, Egypt, France, Germany, Indonesia, Italy, Lebanon, Mauritius, Nepal, Nigeria, Pakistan, Philippines, Romania, Spain, Sri Lanka, Taiwan, Turkey | |
* see Appendix O – Caremobile Plan Calling rates for a list of countries and applicable rates.
^ Excludes unreasonable use. See Appendix A – Fair Use Policy. All rates apply to use from within Australia.
4.5 Excess Data and Data Speed Controls
Excess Data:
- Caremobile Mobile Plans provide excess data charged in 1 Gigabyte (GB) blocks each 1GB block has an allowance of 1024MB. Data usage within the 1GB excess data block is for uploads and downloads and is deducted from the 1GB allowance in units of 1KB (1024KB = 1MB).
- 1GB excess data blocks will be made available once:
- Your Plan’s included data allowance has been exhausted,
- Your 1GB excess data block (and subsequent 1GB excess data blocks) has been exhausted.
- Each 1GB excess data block will provide its own usage alerts at 50%, 85% and 100% usage thresholds.
- There may be a delay between the expiry of the included allowance (and/or excess data blocks) and the availability of your 1GB excess data block.
What happens if the service is cancelled early – Month to Month plans
If a month to month service is cancelled you will be required to pay us:
- the final month’s access fee.
- any usage charges incurred up to, and including, the cancellation date; plus
-
- the sum of unpaid equipment charges owing on:
- your mobile phone under the equipment payment plan (if any), or
- any other equipment finance arrangements provided in the supply of this service.
- the sum of unpaid equipment charges owing on:
If the service is cancelled by you, you forfeit any plan benefits, allowances and/or access fees paid in advance for the final month or part thereof of your billing cycle.
5 Caremobile Plan 4
5.1 Eligibility
The Caremobile Plan 4 M2M plan are available from 1st of July 2024 to approved new and existing customers connecting to the service on the following terms:
If you are an existing customer and your current agreement for the service is a:
-
- non-fixed length agreement;
- a 12 month fixed length agreement in the final month of the minimum term remaining, or
- a 24 month fixed-length agreement with less than 3 months of the minimum term remaining.
- non-fixed length agreement;
You may only transfer to the Caremobile Plan 4 plan with our prior approval.
When considering whether to approve your application to transfer from an existing agreement we will take into account your credit history on your existing agreement and undertake our standard credit checks for the Caremobile Plan 4 plan you wish to connect to.
5.2 Minimum term
The Caremobile Plan 4 Plan are non-fixed length agreements which are automatically renewed on a monthly basis..
5.3 What you have to pay us
Subject to the following paragraphs you must pay us for use of the service at the rates set out in Section 1 of this pricing table and for value added service features at the rates set out in Appendix P – Value Added Service Features.
Tables 1, 2 and 3 below set out the charges that apply and the included value per month for the Caremobile Plan 4 Plan;
Each month you must pay:
- a minimum monthly payment (which includes a value of data). You must pay this minimum monthly payment even if you do not use data from the relevant services to reach the total value of included value for each service;
- charges for all non-eligible calls and other services you use based on the standard charges for each relevant service as set out in the pricing tables for each relevant service;
- any equipment charges payable for equipment supplied to you from us;
- charges for all eligible calls made over the amount of included value for the relevant service at the rates set out below or where not set out below, in accordance with the pricing tables for the relevant service.
-
- Any monthly included value that you may be entitled to and have not used in any month will be forfeited at the end of each month, and is not refundable or transferable including at account closure
-
5.4 Eligible Calls and Pricing Plans
Table 1 below indicates whether a particular call type is an ‘eligible call’ which counts towards the plan and minimum monthly charge of Caremobile Plan 4 Plan.
Table 2 below contains pricing details of the:
- Caremobile Plan 4 Plan;
Table 1
| Call Type | Available / Eligible Call |
| Standard National Voice Calls | Yes |
| Standard National Text – SMS | Yes |
| International Text – SMS: To standard overseas mobile numbers | Yes |
| Standard National MMS | Yes |
| Standard National Video MMS | No |
| International MMS and Video MMS To standard overseas mobile numbers | No |
| International and Satellite Calls^ | No |
| 13 Numbers and 1800 Numbers | Yes |
| Telstra Directory Assistance: 1223 | Yes |
| Call Forwarding: To Standard National Numbers | Yes |
| Customer Service 1300 725 999 | Yes |
| Standard National & International Video Calls | No |
| International Roaming | No |
| Mobile Internet content | No |
| 12,19 Numbers | No |
| Premium SMS (This service is not available on Caremobile Plans) | No |
| Insurance | No |
| Other special numbers (e.g. Premium or cost per service numbers) (This service is not available on Caremobile Mobile Plans) | No |
| Handset Payments | No |
| Calls to national or international GSM mobile services that then divert / switch or re-route to an overseas number or premium rated number at no additional charge. | No |
Table 2
| Plan | Caremobile Plan 4 |
| Minimum Monthly Spend | $35.00 |
| Monthly included value | Unlimited^ Standard National Mobile Calls, SMS and Standard International Mobile SMS |
| Monthly included mobile data allowance | 38GB |
| Minimum total cost – including set up fee | $35.00 |
| Billing interval(s) | 60 secs |
| Call connection / Flagfall per call ǂ (excluding Unlimited^ calls) | $0.40 |
| Standard National call rate per 60 seconds (to standard national mobile and landline) | Unlimited^ |
| Standard National SMS^ | Unlimited^ |
| International SMS | Unlimited^ |
| Standard national MMS / Standard national Video MMS | Standard MMS/Video MMS – 2000 per Bill cycle inclusive of both types then $0.75 per MMS thereafter |
| International MMS – size limited to 300KB | $2.50 |
| International Video MMS – size limited to 300KB | $2.50 |
| 13 Numbers per 60 sec (excluding Caremobile Customer Service) | $0.00 |
| Customer Service Calls 1300 Caremobile (no flagfall) | $0.00 per call |
| 1800 Numbers per 60 sec | $0.00 |
| Telstra Directory Assistance 1223 (no flagfall) | Unlimited^ |
| Call Forwarding to Standard National Numbers | Unlimited^ |
| Standard National video call rate / per 60 sec | $1.50 |
| International video call rate / per 60 sec | $2.00 |
| Video Flagfall | $0.40 |
| Excess Data Rate charged per 1GB increments (1GB= 1024MB) | $10.00 / 1GB or part thereof |
| Default Calling Rates ¥ | |
| Default Standard National Voice Usage | $0.99 |
| Default Call connection / Flagfall | $0.40 |
| Default Standard National SMS | $0.25 |
| Default Standard National MMS | $0.50 |
| Default Standard International SMS | $0.50 |
| Default Telstra Directory Assistance 1223 (no flagfall) | $1.50 per call |
| Default call forwarding to standard national numbers (plus $0.40 flagfall). | $0.99 |
ǂ Call Connection Fee / Flagfall applies to all call types unless specified.
^ Excludes unreasonable use. See Appendix A – Fair Use Policy.
¥ Default rates apply to unlimited usage deemed as unreasonable. All rates apply to use from within Australia, to within Australia.
Table 3
| Mobile International^ (including calls to Satellite numbers) | |
| Billing interval (s) | 60 secs |
| Flagfall | $0.00 |
| International Rates* /min International calls that are not part of your monthly call allowance or that are in excess of your monthly call allowance will be charged based on the country called. The call rates can be found at Appendix I, www.Caremobile.com.au/appendix | |
| Special International call inclusions | |
| Unlimited^ calls to the following countries: Bangladesh, Brazil, Canada, China, Colombia, Denmark, Greece, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Thailand, UK, USA, Vietnam | |
| 120 minutes of included calls to: Cambodia, Chile, Cyprus, Czechia, Egypt, France, Germany, Indonesia, Italy, Lebanon, Mauritius, Nepal, Nigeria, Pakistan, Philippines, Romania, Spain, Sri Lanka, Taiwan, Turkey | |
* see Appendix O – Caremobile Plan Calling rates for a list of countries and applicable rates.
^ Excludes unreasonable use. See Appendix A – Fair Use Policy. All rates apply to use from within Australia.
5.5 Excess Data and Data Speed Controls
Excess Data:
- Caremobile Mobile Plans provide excess data charged in 1 Gigabyte (GB) blocks each 1GB block has an allowance of 1024MB. Data usage within the 1GB excess data block is for uploads and downloads and is deducted from the 1GB allowance in units of 1KB (1024KB = 1MB).
- 1GB excess data blocks will be made available once:
- Your Plan’s included data allowance has been exhausted,
- Your 1GB excess data block (and subsequent 1GB excess data blocks) has been exhausted.
- Each 1GB excess data block will provide its own usage alerts at 50%, 85% and 100% usage thresholds.
- There may be a delay between the expiry of the included allowance (and/or excess data blocks) and the availability of your 1GB excess data block.
5.6 What happens if the service is cancelled early – Month to Month plans
If a month to month service is cancelled you will be required to pay us:
- the final month’s access fee.
- any usage charges incurred up to, and including, the cancellation date; plus
-
- the sum of unpaid equipment charges owing on:
- your mobile phone under the equipment payment plan (if any), or
- any other equipment finance arrangements provided in the supply of this service.
- the sum of unpaid equipment charges owing on:
If the service is cancelled by you, you forfeit any plan benefits, allowances and/or access fees paid in advance for the final month or part thereof of your billing cycle.
6 Caremobile Plan 5
6.1 Eligibility
The Caremobile Plan 5 M2M plan are available from 1st of July 2024 to approved new and existing customers connecting to the service on the following terms:
If you are an existing customer and your current agreement for the service is a:
-
- non-fixed length agreement;
- a 12 month fixed length agreement in the final month of the minimum term remaining, or
- a 24 month fixed-length agreement with less than 3 months of the minimum term remaining.
- non-fixed length agreement;
You may only transfer to the Caremobile Plan 5 plan with our prior approval.
When considering whether to approve your application to transfer from an existing agreement we will take into account your credit history on your existing agreement and undertake our standard credit checks for the Caremobile Plan 5 plan you wish to connect to.
6.2 Minimum term
The Caremobile Plan 5 Plan are non-fixed length agreements which are automatically renewed on a monthly basis..
6.3 What you have to pay us
Subject to the following paragraphs you must pay us for use of the service at the rates set out in Section 1 of this pricing table and for value added service features at the rates set out in Appendix P – Value Added Service Features.
Tables 1, 2 and 3 below set out the charges that apply and the included value per month for the
Caremobile Plan 5 Plan;Each month you must pay:
- You must pay this minimum monthly payment even if you do not use data from the relevant services to reach the total value of included value for each service;
- charges for all non-eligible calls and other services you use based on the standard charges for each relevant service as set out in the pricing tables for each relevant service;
- any equipment charges payable for equipment supplied to you from us;
- a minimum monthly payment (which includes a value of data).
- charges for all eligible calls made over the amount of included value for the relevant service at the rates set out below or where not set out below, in accordance with the pricing tables for the relevant service.
- Any monthly included value that you may be entitled to and have not used in any month will be forfeited at the end of each month, and is not refundable or transferable including at account closure
6.4 Eligible Calls and Pricing Plans
Table 1 below indicates whether a particular call type is an ‘eligible call’ which counts towards the plan and minimum monthly charge of your Caremobile Plan 5Plan.
Table 2 below contains pricing details of the:
- Caremobile Plan 5 Plan;
Table 1
| Call Type | Available / Eligible Call |
| Standard National Voice Calls | Yes |
| Standard National Text – SMS | Yes |
| International Text – SMS: To standard overseas mobile numbers | Yes |
| Standard National MMS | Yes |
| Standard National Video MMS | No |
| International MMS and Video MMS To standard overseas mobile numbers | No |
| International and Satellite Calls^ | No |
| 13 Numbers and 1800 Numbers | Yes |
| Telstra Directory Assistance: 1223 | Yes |
| Call Forwarding: To Standard National Numbers | Yes |
| Customer Service 1300 725 999 | Yes |
| Standard National & International Video Calls | No |
| International Roaming | No |
| Mobile Internet content | No |
| 12,19 Numbers | No |
| Premium SMS (This service is not available on Caremobile Plans) | No |
| Insurance | No |
| Other special numbers (e.g. Premium or cost per service numbers) (This service is not available on Caremobile Mobile Plans) | No |
| Handset Payments | No |
| Calls to national or international GSM mobile services that then divert / switch or re-route to an overseas number or premium rated number at no additional charge. | No |
Table 2
| Plan | Caremobile Plan 5 |
| Minimum Monthly Spend | $40.00 |
| Monthly included value | Unlimited^ Standard National Mobile Calls, SMS and Standard International Mobile SMS |
| Monthly included mobile data allowance | 60GB |
| Minimum total cost – including set up fee | $40.00 |
| Billing interval(s) | 60 secs |
| Call connection / Flagfall per call ǂ (excluding Unlimited^ calls) | $0.40 |
| Standard National call rate per 60 seconds (to standard national mobile and landline) | Unlimited^ |
| Standard National SMS^ | Unlimited^ |
| International SMS | Unlimited^ |
| Standard national MMS / Standard national Video MMS | Standard MMS/Video MMS – 2000 per Bill cycle inclusive of both types then $0.75 per MMS thereafter |
| International MMS – size limited to 300KB | $2.50 |
| International Video MMS – size limited to 300KB | $2.50 |
| 13 Numbers per 60 sec (excluding Caremobile Customer Service) | $0.00 |
| Customer Service Calls 1300 Caremobile (no flagfall) | $0.00 per call |
| 1800 Numbers per 60 sec | $0.00 |
| Telstra Directory Assistance 1223 (no flagfall) | Unlimited^ |
| Call Forwarding to Standard National Numbers | Unlimited^ |
| Standard National video call rate / per 60 sec | $1.50 |
| International video call rate / per 60 sec | $2.00 |
| Video Flagfall | $0.40 |
| Excess Data Rate charged per 1GB increments (1GB= 1024MB) | $10.00 / 1GB or part thereof |
| Default Calling Rates ¥ | |
| Default Standard National Voice Usage | $0.99 |
| Default Call connection / Flagfall | $0.40 |
| Default Standard National SMS | $0.25 |
| Default Standard National MMS | $0.50 |
| Default Standard International SMS | $0.50 |
| Default Telstra Directory Assistance 1223 (no flagfall) | $1.50 per call |
| Default call forwarding to standard national numbers (plus $0.40 flagfall). | $0.99 |
ǂ Call Connection Fee / Flagfall applies to all call types unless specified.
^ Excludes unreasonable use. See Appendix A – Fair Use Policy.
¥ Default rates apply to unlimited usage deemed as unreasonable. All rates apply to use from within Australia, to within Australia.
Table 3
| Mobile International^ (including calls to Satellite numbers) | |
| Billing interval (s) | 60 secs |
| Flagfall | $0.00 |
| International Rates* /min International calls that are not part of your monthly call allowance or that are in excess of your monthly call allowance will be charged based on the country called. The call rates can be found at Appendix I, www.Caremobile.com.au/appendix | |
| Special International call inclusions | |
| Unlimited^ calls to the following countries: Bangladesh, Brazil, Canada, China, Colombia, Denmark, Greece, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Thailand, UK, USA, Vietnam | |
| 180 minutes of included calls to: Cambodia, Chile, Cyprus, Czechia, Egypt, France, Germany, Indonesia, Italy, Lebanon, Mauritius, Nepal, Nigeria, Pakistan, Philippines, Romania, Spain, Sri Lanka, Taiwan, Turkey | |
* see Appendix O – Caremobile Plan Calling rates for a list of countries and applicable rates.
^ Excludes unreasonable use. See Appendix A – Fair Use Policy. All rates apply to use from within Australia.
6.5 Excess Data and Data Speed Controls
Excess Data:
- Caremobile Mobile Plans provide excess data charged in 1 Gigabyte (GB) blocks each 1GB block has an allowance of 1024MB. Data usage within the 1GB excess data block is for uploads and downloads and is deducted from the 1GB allowance in units of 1KB (1024KB = 1MB).
- 1GB excess data blocks will be made available once:
- Your Plan’s included data allowance has been exhausted,
- Your 1GB excess data block (and subsequent 1GB excess data blocks) has been exhausted.
- Each 1GB excess data block will provide its own usage alerts at 50%, 85% and 100% usage thresholds.
- There may be a delay between the expiry of the included allowance (and/or excess data blocks) and the availability of your 1GB excess data block.
6.6 What happens if the service is cancelled early – Month to Month plans
If a month to month service is cancelled you will be required to pay us:
- the final month’s access fee.
- any usage charges incurred up to, and including, the cancellation date; plus
- the sum of unpaid equipment charges owing on:
- your mobile phone under the equipment payment plan (if any), or
- any other equipment finance arrangements provided in the supply of this service.
If the service is cancelled by you, you forfeit any plan benefits, allowances and/or access fees paid in advance for the final month or part thereof of your billing cycle.
7 Caremobile Plan 6
7.1 Eligibility
The Caremobile Plan 6 M2M plans are available from 1st of July 2024 to approved new and existing customers connecting to the service on the following terms:
If you are an existing customer and your current agreement for the service is a:
-
- non-fixed length agreement;
- a 12 month fixed length agreement in the final month of the minimum term remaining, or
- a 24 month fixed-length agreement with less than 3 months of the minimum term remaining.
- non-fixed length agreement;
You may only transfer to the Caremobile Plan 6 plans with our prior approval.
When considering whether to approve your application to transfer from an existing agreement we will take into account your credit history on your existing agreement and undertake our standard credit checks for the Caremobile Plan 6 plan you wish to connect to.
7.2 Minimum term
The Caremobile Plan 6 Plan are non-fixed length agreements which are automatically renewed on a monthly basis..
7.3 What you have to pay us
Subject to the following paragraphs you must pay us for use of the service at the rates set out in Section 1 of this pricing table and for value added service features at the rates set out in Appendix P – Value Added Service Features.
Tables 1, 2 and 3 below set out the charges that apply and the included value per month for theCaremobile Plan 6 plan;
Each month you must pay:
- a minimum monthly payment (which includes a value of data).
- You must pay this minimum monthly payment even if you do not use data from the relevant services to reach the total value of included value for each service;
- charges for all non-eligible calls and other services you use based on the standard charges for each relevant service as set out in the pricing tables for each relevant service;
- any equipment charges payable for equipment supplied to you from us;
- charges for all eligible calls made over the amount of included value for the relevant service at the rates set out below or where not set out below, in accordance with the pricing tables for the relevant service.
-
- Any monthly included value that you may be entitled to and have not used in any month will be forfeited at the end of each month, and is not refundable or transferable including at account closure
-
7.4 Eligible Calls and Pricing Plans
Table 1 below indicates whether a particular call type is an ‘eligible call’ which counts towards the plan and minimum monthly charge of your Caremobile Plan 6 plan.
Table 2 below contains pricing details of the:
- Caremobile Plan 6 plan;
Table 1
| Call Type | Available / Eligible Call |
| Standard National Voice Calls | Yes |
| Standard National Text – SMS | Yes |
| International Text – SMS: To standard overseas mobile numbers | Yes |
| Standard National MMS | Yes |
| Standard National Video MMS | No |
| International MMS and Video MMS To standard overseas mobile numbers | No |
| International and Satellite Calls^ | No |
| 13 Numbers and 1800 Numbers | Yes |
| Telstra Directory Assistance: 1223 | Yes |
| Call Forwarding: To Standard National Numbers | Yes |
| Customer Service 1300 725 999 | Yes |
| Standard National & International Video Calls | No |
| International Roaming | No |
| Mobile Internet content | No |
| 12,19 Numbers | No |
| Premium SMS (This service is not available on Caremobile Plans) | No |
| Insurance | No |
| Other special numbers (e.g. Premium or cost per service numbers) (This service is not available on Caremobile Mobile Plans) | No |
| Handset Payments | No |
| Calls to national or international GSM mobile services that then divert / switch or re-route to an overseas number or premium rated number at no additional charge. | No |
Table 2
| Plan | Caremobile Plan 6 |
| Minimum Monthly Spend | $49.00 |
| Monthly included value | Unlimited^ Standard National Mobile Calls, SMS and Standard International Mobile SMS |
| Monthly included mobile data allowance | 100GB |
| Minimum total cost – including set up fee | $49.00 |
| Billing interval(s) | 60 secs |
| Call connection / Flagfall per call ǂ (excluding Unlimited^ calls) | $0.40 |
| Standard National call rate per 60 seconds (to standard national mobile and landline) | Unlimited^ |
| Standard National SMS^ | Unlimited^ |
| International SMS | Unlimited^ |
| Standard national MMS / Standard national Video MMS | Standard MMS/Video MMS – 2000 per Bill cycle inclusive of both types then $0.75 per MMS thereafter |
| International MMS – size limited to 300KB | $2.50 |
| International Video MMS – size limited to 300KB | $2.50 |
| 13 Numbers per 60 sec (excluding Caremobile Customer Service) | $0.00 |
| Customer Service Calls 1300 Caremobile (no flagfall) | $0.00 per call |
| 1800 Numbers per 60 sec | $0.00 |
| Telstra Directory Assistance 1223 (no flagfall) | Unlimited^ |
| Call Forwarding to Standard National Numbers | Unlimited^ |
| Standard National video call rate / per 60 sec | $1.50 |
| International video call rate / per 60 sec | $2.00 |
| Video Flagfall | $0.40 |
| Excess Data Rate charged per 1GB increments (1GB= 1024MB) | $10.00 / 1GB or part thereof |
| Default Calling Rates ¥ | |
| Default Standard National Voice Usage | $0.99 |
| Default Call connection / Flagfall | $0.40 |
| Default Standard National SMS | $0.25 |
| Default Standard National MMS | $0.50 |
| Default Standard International SMS | $0.50 |
| Default Telstra Directory Assistance 1223 (no flagfall) | $1.50 per call |
| Default call forwarding to standard national numbers (plus $0.40 flagfall). | $0.99 |
ǂ Call Connection Fee / Flagfall applies to all call types unless specified.
^ Excludes unreasonable use. See Appendix A – Fair Use Policy.
¥ Default rates apply to unlimited usage deemed as unreasonable. All rates apply to use from within Australia, to within Australia.
Table 3
| Mobile International^ (including calls to Satellite numbers) | |
| Billing interval (s) | 60 secs |
| Flagfall | $0.00 |
| International Rates* /min International calls that are not part of your monthly call allowance or that are in excess of your monthly call allowance will be charged based on the country called. The call rates can be found at Appendix I, www.Caremobile.com.au/appendix | |
| Special International call inclusions | |
| Unlimited^ calls to the following countries: Bangladesh, Brazil, Canada, China, Colombia, Denmark, Greece, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Thailand, UK, USA, Vietnam | |
| 240 minutes of included calls to: Cambodia, Chile, Cyprus, Czechia, Egypt, France, Germany, Indonesia, Italy, Lebanon, Mauritius, Nepal, Nigeria, Pakistan, Philippines, Romania, Spain, Sri Lanka, Taiwan, Turkey | |
* see Appendix O – Caremobile Plan Calling rates for a list of countries and applicable rates.
^ Excludes unreasonable use. See Appendix A – Fair Use Policy. All rates apply to use from within Australia.
7.5 Excess Data and Data Speed Controls
Excess Data:
- Caremobile Mobile Plans provide excess data charged in 1 Gigabyte (GB) blocks each 1GB block has an allowance of 1024MB. Data usage within the 1GB excess data block is for uploads and downloads and is deducted from the 1GB allowance in units of 1KB (1024KB = 1MB).
- 1GB excess data blocks will be made available once:
- Your Plan’s included data allowance has been exhausted,
- Your 1GB excess data block (and subsequent 1GB excess data blocks) has been exhausted.
- Each 1GB excess data block will provide its own usage alerts at 50%, 85% and 100% usage thresholds.
- There may be a delay between the expiry of the included allowance (and/or excess data blocks) and the availability of your 1GB excess data block.
7.6 What happens if the service is cancelled early – Month to Month plans
If a month to month service is cancelled you will be required to pay us:
- the final month’s access fee.
- any usage charges incurred up to, and including, the cancellation date; plus
- the sum of unpaid equipment charges owing on:
- your mobile phone under the equipment payment plan (if any), or
- any other equipment finance arrangements provided in the supply of this service.
If the service is cancelled by you, you forfeit any plan benefits, allowances and/or access fees paid in advance for the final month or part thereof of your billing cycle.