Returns Policy
Returns Policy At Caremobile, we want our customers to be completely satisfied with their purchases. We believe that our returns and refunds policy is both honest and straightforward. It’s designed to give you complete confidence in purchasing through Caremobile Online Store. Please contact us at support@Caremobile.com.au for any enquiries. 14 Day – Defective Product Policy If […]
Security Bond Policy
Security Bond Policy Caremobile reserves the right to change this Security Bond Policy at any time and notify you by posting an updated version of the policy on our website. The amended policy will apply between you and us whether or not we have given you specific notice of any change. You should review this […]
Fraud Prevention & Identity Theft Information Policy
Fraud Prevention & Identity Theft Information Policy Fraudulent activity using mobile devices can result in financial loss, negative credit ratings and emotional stress. Caremobile take your privacy seriously and we are continually reviewing our systems & processes to ensure we are doing all we can to protect you from any type of fraud activity. […]
Port In Protection Policy
Port In Protection Policy We are serious about protecting customers from potential fraud that can occur from the port-in of mobile numbers. If you request to port-in your mobile number to us, we will do a number of things to confirm your identity and your authority to port-in that number to us. As part of […]
Managing Your Data Usage Policy
Managing Your Data Usage Policy 1. Usage Notifications Caremobile will provide you with usage notifications (Usage Notifications) after reaching the following usage points during each billing cycle: Data Plan Inclusions Call Plan Inclusions 50% of Data plan Inclusions used 50% of Call plan Inclusions reached 85% of Data Plan Inclusions used 85% of Call Plan Inclusions […]
Porting Customers Confirmation Policy
Porting Customers Confirmation Policy Confirmation I confirm: I am authorised to request the transfer of the mobile telephone number listed on this form; and I have been advised by Caremobile that by transferring the mobile telephone number listed on this form, the service and/or related services associated with that number may be disconnected from my […]
Credit Reporting Policy
Credit Reporting Policy The purpose of this policy is to provide you with information about our credit management practices and how we manage your credit-related information. Caremobile may provide credit as contemplated in the Privacy Act to our customers with our products and services (for example, post-paid accounts) and as a result, we may collect […]
Yearly CPI Increases – Plan Pricing
Why the change in Plan Pricing? Every year Caremobile will evaluate an increase in the cost of supplying Telecommunication services to our customers, this is due largely to the rising costs of wholesale telecommunication services. Other factors that may result in an increase are; network costs, market charges, and increases to our own costs primarily […]
Disclaimers
Disclaimers Caremobile Credit Check Disclaimer Last updated on Jul 23rd, 2024 Caremobile may give information about you to a credit reporting agency to obtain a consumer credit report about you and/or allow the credit reporting agency to create or maintain a credit information file containing information about you. This information may include the details given […]
Appointment of an Authorised Representative Policy
Appointment of an Authorised Representative or Advocate If you wish to appoint an Authorised Representative or Advocate to deal with Caremobile on your behalf, please complete the form below. Alternatively, you may provide Caremobile with a letter or authorisation or other reasonable form of authorisation as may be reasonably required by Caremobile. If you wish […]