Domestic Violence Policy
Usage Notification Policy What is Domestic Violence Domestic Violence can include (but is not limited to) the following behaviour by a person towards a family member of that person: is physically or sexually abusive is emotionally or psychologically abusive is economically abusive is threatening is coercive and in any way controls or dominates the family […]
Usage Notification Policy
Usage Notification Policy Caremobile Usage Notification Policy reserves the right to amend this Usage Notification Policy at any time and notify you by posting an updated version of the policy on this page. The amended policy will apply between you and Caremobile whether or not Caremobile has given you specific notice of any change. You […]
Complaints Policy
Complaints Policy 01. How we handle complaints. Care Mobile aims to provide an accessible, easy to use and transparent mechanism for dealing with customer complaints in a timely, courteous and fair manner.You are entitled to make a complaint and we will work with you to ensure that you are satisfied with the proposed resolution of […]
Financial Hardship Policy
Financial Hardship Policy We are here to help! (a) Financial Hardship Under this policy “Financial Hardship” means a circumstance where: (i) You are unable to discharge the financial obligations owed by you under your Customer Contract or otherwise discharge the financial obligations owed by you to a Supplier, due to illness, unemployment or other reasonable […]
Fair Use Policy
Fair Use Policy What is the Fair Use Policy? Our Fair Use Policy is intended to ensure that our customers do not use our services or Fair Use offers in a way which could affect the reliable operation of our carrier’s network and/or the quality or reliability of our services. Generally, legitimate use of our […]
Critical Information Summary – Sim Only Plans
Caremobile Critical Information Summary – Sim Only Plans These plans are for a post-paid mobile service. This gives you access to a mobile phone number and allows you to make and receive calls, send and receive messages and access mobile data all within Australia. The minimum contract term for each plan is 1 month. PLAN Care […]