Annual Plan Price Review Policy

Why do plan prices change?

At Care Mobile, we review our plan pricing annually to ensure we can continue providing reliable and high-quality telecommunications services to our customers.

The cost of delivering mobile services can change over time due to increases in wholesale supplier charges, network operating costs, market conditions, regulatory charges, and other business expenses. In particular, pricing from our network and service suppliers may increase beyond the rate of inflation.

As part of our annual review process, Care Mobile may adjust plan pricing based on changes to supplier costs and the overall cost of providing our services.

We understand that price increases can be difficult and are not decisions we make lightly. We believe in being transparent about how and when we review our pricing so customers know what to expect.

How does Care Mobile review pricing?

Care Mobile reviews its mobile and data plan pricing annually.

Following each review, we may decide to increase plan prices based on factors including:

• Increases in supplier and wholesale network costs
• Operational and business expenses
• Market and regulatory charges
• Inflation and broader economic conditions
• Investments in maintaining and improving our services

Any pricing changes determined through the annual review process will apply to applicable plans from the effective date advised to customers.

I am an existing customer — what does this mean for me?

• If changes are made to your plan pricing following our annual review, we will notify you before the new pricing takes effect.
• The updated pricing will apply from the date specified in the notification.
• Customers who join after a pricing update has taken effect will commence on the current advertised plan pricing at the time they sign up.

Does this mean prices will increase every year?

Not necessarily.

While Care Mobile reviews pricing annually, this does not automatically mean prices will increase every year. Following each review, we may decide that no pricing changes are required.

Any decision to change pricing will depend on supplier costs, market conditions, and the overall cost of delivering our services.