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Postpaid Mobile Pricing Table – (Equipment Payment Plan Offers)

 

1  ABOUT THIS SECTION

  • This is Section 2 of the pricing table for the CAREMOBILE

Postpaid Mobile service.

  • This section contains the pricing plans that we currently offer to new customers for activations after the 1st day of Juy 2024.
  • If you cannot find the name of your pricing plan in this section, you should refer to the pricing table as they contains pricing plans that we do not currently offer to new customers. You can also call us for more information.
  • You may also need to refer to the following:
    • Document D of this pricing table for general information on the calculation of charges for use of the service and other call charges not covered by your pricing plan,
    • Appendix O for a list of countries and the per minute call rate for international calls originating from Australia, and
    • The Value Added Service Features Appendix P for the description and charges the range of value added service features available with the service.
  • The meaning of the words printed in italics like this is explained in the dictionary.

CAREMOBILE 25 EQUIPMENT PAYMENT PLANS

 

1.1 Eligibility

  • The Caremobile 25 Equipment Plans are available from 1st of July 2024 to approved new and existing customers connecting to the service on the following terms:

If you are an existing customer and your current agreement for the service is a:

  • non-fixed length agreement;
  • a 12 month fixed length agreement in the final month of the minimum term remaining, or
  • a 24 month fixed-length agreement with less than 3 months of the minimum term remaining.

you may only transfer to the Caremobile 25 Equipment Payment Plans with our prior approval.

When considering whether to approve your application to transfer from an existing agreement we will take into account your credit history on your existing agreement and undertake our standard credit checks for the Caremobile 25 Equipment Payment Plans.

1.2 Minimum term

You must agree to a fixed length agreement with a 24 month minimum term.

1.3 What you have to pay us

  • Subject to the following paragraphs you must pay us for use of the service at the rates set out in Section 1 of this pricing table and for value added service features at the rates set out in Appendix A – Value Added Service Features.
  • Tables 1, 2 and 3 below set out the charges that apply and the included value per month for the:
    • Caremobile 25 Equipment Payment Plan
  • Each month you must pay:
    • a minimum monthly charge (which includes a value of included calls). You must pay this minimum monthly charge even if you do not make calls from the relevant services to reach the total value of included value for each service;
    • charges for all non-eligible calls and other services you use based on the standard charges for each relevant service as set out in the pricing tables for each relevant service;
    • any equipment charges payable for equipment you have purchased from us;
  • charges for all eligible calls made over the amount of included value for the relevant service at the rates set out below or where not set out below, in accordance with the pricing tables for the relevant service.
  • Any monthly included value that you may be entitled to and have not used in any month will be forfeited at the end of each month, and is not refundable or transferable including at account closure.

1.4 Eligible Calls and Pricing Plans

  • Table 1 below indicates whether a particular call type is an ‘eligible call’ which counts towards the plan and minimum monthly charge of Caremobile 25 Equipment Payment Plans
  • Table 2 below contains pricing details of the;
    • Caremobile 25 Equipment Payment Plan


Table 1

Call Type

Available / Eligible Call

Standard National Voice Calls

Yes

Standard National Text – SMS

Yes

International Text – SMS:

To standard overseas mobile numbers

 

Yes

Standard National MMS

Yes

Standard National Video MMS

No

International MMS and Video MMS

To standard overseas mobile numbers

 

No

International and Satellite Calls^

No

13 Numbers and 1800 Numbers

Yes

Telstra Directory Assistance: 1223

Yes

Call Forwarding: To Standard National Numbers

Yes

Customer Service 1300 725 999

Yes

Standard National & International Video Calls

No

International Roaming

No

Mobile Internet content

No

12,19 Numbers

No

Premium SMS

(This service is not available on CAREMOBILE Mobile Plans)

No

Other special numbers

(e.g. Premium or cost per service numbers)

(This service is not available on CAREMOBILE Mobile Plans)

No

Insurance

No

Handset Payments

No

Calls to national or international GSM mobile services that then divert / switch or re-route to an overseas number or premium rated number at no additional charge.

No


Table 2

 

Plan

 

Caremobile 25 Equipment Plan

Minimum Monthly Spend

$25.00

Equipment Establishment Fee

$29

Monthly included value

Unlimited^

Standard National Mobile Calls, SMS and

Standard International Mobile SMS

Monthly included mobile data allowance

8GB

 

Minimum total cost – including set up fee.

 

$629.00

Billing interval(s)

60 secs

Call connection / Flagfall per call ǂ (excluding Unlimited^ calls)

$0.40

Standard National call rate per 60 seconds (to standard national mobile and landline)

Unlimited^

Standard National SMS^

Unlimited^

International SMS

Unlimited^

Standard national MMS / Standard national Video MMS

Standard MMS/Video MMS – 2000 per Bill cycle inclusive of both types then $0.75 per MMS thereafter

International Video MMS – size limited to 300KB            $2.50

$2.50

Standard call rate for 13 Numbers per 60 seconds (not charged for Unlimited^ calls)
(excluding Caremobile Customer Service)

 

$0.99

Customer Service Calls 1300 Caremobile

(no flagfall)

$0.00

per call

1800 Numbers per 60 sec

$0.00

Telstra Directory Assistance 1223

(no flagfall)

Unlimited^

Call Forwarding to Standard National Numbers

Unlimited^

Standard National video call rate / per 60 sec

$1.50

International video call rate / per 60 sec

$2.00

Video Flagfall

$0.40

Excess Data Rate charged per 1GB increments (1GB= 1024MB)

$10.00 / 1GB or part thereof

International video call rate / per 60 sec

$2.00

Video Flagfall

$0.40

Excess Data Rate charged per 1GB increments (1GB= 1024MB)

$10.00 / 1GB or part thereof

Default Calling Rates ¥

  

Default Standard National Voice Usage

$0.99

Default Call connection / Flagfall

$0.40

Default Standard National SMS

$0.25

Default Standard National MMS

$0.50

Default Standard International SMS

$0.50

Default Telstra Directory Assistance 1223

(no flagfall)

$1.50

per call

Default call forwarding to standard national numbers (plus $0.40 flagfall).

$0.99

ǂ Call Connection Fee / Flagfall applies to all call types unless specified.

^ Excludes unreasonable use. See Appendix B – Fair Use Policy.

¥ Default rates apply to unlimited usage deemed as unreasonable.

~ Handset Repayment amounts charged in addition to the minimum total cost. All rates apply to use from within Australia, to within Australia.

 

Table 3

Mobile International^

(including calls to Satellite numbers)

Billing interval (s)

60 secs

Flagfall

$0.00

International Rates* /min

* see Appendix O – Caremobile Plan Calling rates for a list of countries and applicable rates.

^ Excludes unreasonable use. See Appendix A – Fair Use Policy. All rates apply to use from within Australia.

 

1.5 Excess Data and Data Speed Controls

  • CAREMOBILE Equipment Repayment Plans will provide excess data charged in 1 gigabyte (GB) blocks, each 1GB block has an allowance of 1024MB. Data usage within the 1GB excess data block is for uploads and downloads and is deducted from the 1GB allowance in units of 1KB (1024KB = 1MB).
  • 1GB excess data blocks will be made available once:
    • Your Plan’s included data allowance has been exhausted;
    • Your 1GB excess data block (and subsequent 1GB excess data blocks) has been exhausted.
  • Each 1GB excess data block will provide its own usage alerts at 50%, 85% and 100% usage thresholds.
  • There may be a delay between the expiry of the included allowance (and/or excess data blocks) and the availability of your 1GB excess data block.


1.6 What happens if the service is cancelled early – 24 month plans

  • If the service is cancelled before the expiry of the

minimum term you will be required to pay us:

  • any usage charges incurred up to, and including, the cancellation date; plus
  • the Early Termination Fee (ETF) set out in paragraph (c) below; plus
  • the sum of unpaid equipment charges owing on:
    • your mobile phone under the equipment payment plan (if any); or
    • any other equipment finance arrangements provided in the supply of this service.
  • If the service is cancelled before the expiry of the minimum term under clause 1(a) or 12.1(b) of the general terms, you will be required to pay us:
    • any usage charges incurred up to, and including, the cancellation date; plus
    • the sum of unpaid equipment charges owing on:
      • your mobile phone under the equipment payment plan

(if any); or

  • any other equipment finance arrangements provided in the supply of this service.
  • The Early Termination Fee (ETF)
    • The ETF is calculated based upon the Monthly Early Termination Rate described in Table 4 below applicable for the remaining months of the fixed term contract.
    • The maximum ETF is detailed on Table
    • The Monthly Early Termination Rate and the Maximum Early Termination Fee do not include any additional equipment or handset repayments.


Table 4

Plan

Caremobile 25 Equipment Plan

Monthly Early Termination Rate~

$25

Maximum Early Termination Fee~

$600

~ Plus the sum of unpaid equipment charges as per 10.6 (a) above

 

1.7 Rate Plan Change Fees

  • Rate Plan Changes from the Caremobile 25 Equipment Plan will incur a fee as set out in Table 5 below:
    • Rate plan changes are subject to CAREMOBILE
    • You may be entitled to move to another Mobile Handset plan with a higher or lower monthly access fee.
    • If you move to another CAREMOBILE Plan, other than a Mobile Handset Plan listed below the contract will be subject to the provisions of Early Termination as described at Section 12.6


Table 5

 

Destination Plan

Caremobile Plan 1 (EPP)
$25.00

Caremobile Plan 2 (EPP)
$30.00

Caremobile Plan 3 (EPP)
$35.00

Caremobile Plan 4 (EPP)
$40.00

Caremobile Plan 5 (EPP)
$45.00

Caremobile Plan 6 (EPP)
$55.00

Rate Plan change Administration Fee

$25

$25

$25

$25

$25

$25

Rate Plan Change Maximum charge over 24 months

The Rate Plan change Fee is calculated by taking the charge described in the table below (the maximum charge) divided by 24 multiplied by the remaining contract months.

Originating Plan

Caremobile 25 Equipment Repayment Plan – 24M

 

N/A

 

No Charge for Plan upgrade

Caremobile 30 Equipment Repayment Plan – 24M

 

$24

 

N/A

 

No Charge for Plan upgrade

Caremobile 35 Equipment Repayment Plan – 24M

 

$24

 

$24

 

N/A

 

No Charge for Plan upgrade

Caremobile 40 Equipment Repayment Plan – 24M

 

$24

 

$24

 

$24

 

N/A

 

No Charge for Plan upgrade

Caremobile 45 Equipment Repayment Plan – 24M

 

$24

 

$24

 

$24

 

$24

 

N/A

No Charge for Plan upgrade

Caremobile 55 Equipment Repayment Plan – 24M

 

$72

 

$72

 

$72

 

$72

 

$72

 

N/A

 

1.8 Automated Payment Method

  • An automated Payment method is mandatory for all accounts with services connected to a Caremobile 25 Equipment Plan and must be provided at the time of application for the Caremobile 25 Equipment Plan
  • Approved automated payment methods include
    • Bank account Direct Debit
    • Credit card authority
      • Visa and Mastercard payment is available
      • A 6% credit card processing fee is applicable to any credit card payment transaction.


2 CAREMOBILE 30 EQUIPMENT REPAYMENT PLANS:

  2.1 Eligibility

  • The Caremobile 30 Equipment Repayment Plans are available from 1st of July 2024 to approved new and existing customers connecting to the service on the following terms:

If you are an existing customer and your current agreement for the service is a:

  • non-fixed length agreement;
  • a 12 month fixed length agreement in the final month of the minimum term remaining, or
  • a 24 month fixed-length agreement with less than 3 months of the minimum term remaining.

you may only transfer to the Caremobile 30 Equipment Plans with our prior approval.

When considering whether to approve your application to transfer from an existing agreement we will take into account your credit history on your existing agreement and undertake our standard credit checks for the HRO 30 Mobile Handset Plans.


2.2 Minimum term

You must agree to a fixed length agreement with a 24 month minimum term.


2.3 What you have to pay us

  • Subject to the following paragraphs you must pay us for use of the service at the rates set out in Section 1 of this pricing table and for value added service features at the rates set out in Appendix P – Value Added Service Features.
  • Tables 1, 2 and 3 below set out the charges that apply and the included value per month for the:
    • Caremobile 30 Equipment Repayment Plan
  • Each month you must pay:
    • a minimum monthly charge (which includes a value of included calls). You must pay this minimum monthly charge even if you do not make calls from the relevant services to reach the total value of included value for each service;
    • charges for all non-eligible calls and other services you use based on the standard charges for each relevant service as set out in the pricing tables for each relevant service;
    • any equipment charges payable for equipment you have purchased from us;
  • charges for all eligible calls made over the amount of included value for the relevant service at the rates set out below or where not set out below, in accordance with the pricing tables for the relevant service.
  • Any monthly included value that you may be entitled to and have not used in any month will be forfeited at the end of each month, and is not refundable or transferable including at account closure.


2.4 Eligible Calls and Pricing Plans

  • Table 1 below indicates whether a particular call type is an ‘eligible call’ which counts towards the plan and minimum monthly charge of your Caremobile 30 Equipment Repayment Plans;
  • Table 2 below contains pricing details of the;
    • Caremobile 30 Equipment Repayment Plans


Table 1

Call Type

Available / Eligible Call

Standard National Voice Calls

Yes

Standard National Text – SMS

Yes

International Text – SMS:

To standard overseas mobile numbers

 

Yes

Standard National MMS

Yes

Standard National Video MMS

No

International MMS and Video MMS

To standard overseas mobile numbers

 

No

International and Satellite Calls^

No

13 Numbers and 1800 Numbers

Yes

Telstra Directory Assistance: 1223

Yes

Call Forwarding: To Standard National Numbers

Yes

Customer Service 1300 725 999

Yes

Standard National & International Video Calls

No

International Roaming

No

Mobile Internet content

No

12,19 Numbers

No

Premium SMS

(This service is not available on CAREMOBILE Mobile Plans)

No

Other special numbers

(e.g. Premium or cost per service numbers)

(This service is not available on CAREMOBILE Mobile Plans)

No

Insurance

No

Handset Payments

No

Calls to national or international GSM mobile services that then divert / switch or re-route to an overseas number or premium rated number at no additional charge.

No

 

Table 2

 

Plan


Caremobile 30 Equipment Plan

Minimum Monthly Spend

$30.00

Equipment Establishment Fee

$29.00

Monthly included value

Unlimited^

Standard National Mobile Calls, SMS and

Standard International Mobile SMS

Monthly included mobile data allowance

19GB

 

Minimum total cost – including set up fee.

 

$749.00

Billing interval(s)

60 secs

Call connection / Flagfall per call ǂ (excluding Unlimited^ calls)

$0.40

Standard National call rate per 60 seconds (to standard national mobile and landline)

Unlimited^

Standard National SMS^

Unlimited^

International SMS

Unlimited^

  Standard national MMS / Standard national  Video MMS

Standard MMS/Video MMS – 2000 per Bill cycle inclusive of both types then $0.75 per MMS thereafter

International MMS – size limited to 300KB

$2.50

International Video MMS – size limited to 300KB

$2.50

Standard call rate for 13 Numbers per 60 seconds (not charged for Unlimited^ calls)

(excluding Caremobile Customer Service)

 

$0.99

Customer Service Calls 1300 Caremobile

(no flagfall)

$0.00

per call

1800 Numbers per 60 sec

$0.00

Telstra Directory Assistance 1223

(no flagfall)

Unlimited^

Call Forwarding to Standard National Numbers

Unlimited^

Standard National video call rate / per 60 sec

$1.50

International video call rate / per 60 sec

$2.00

Video Flagfall

$0.40

Excess Data Rate charged per 1GB increments (1GB= 1024MB)

$10.00 / 1GB or part thereof

Default Calling Rates ¥

  

Default Standard National Voice Usage

$0.99

Default Call connection / Flagfall

$0.40

Default Standard National SMS

$0.25

Default Standard National MMS

$0.50

Default Standard International SMS

$0.50

Default Telstra Directory Assistance 1223

(no flagfall)

$1.50

per call

Default call forwarding to standard national numbers (plus $0.40 flagfall).

$0.99

 

Table 2ǂ Call Connection Fee / Flagfall applies to all call types unless specified.

^ Excludes unreasonable use. See Appendix A – Fair Use Policy.

¥ Default rates apply to unlimited usage deemed as unreasonable.

~ Equipment Repayment amounts charged in addition to the minimum total cost. All rates apply to use from within Australia, to within Australia.

 

Table 3

Mobile International^

(including calls to Satellite numbers)

Billing interval (s)

60 secs

Flagfall

$0.00

International Rates* /min

* see Appendix I – TC Plan Calling rates for a list of countries and applicable rates.

^ Excludes unreasonable use. See Appendix B – Fair Use Policy. All rates apply to use from within Australia.

 

2.5 Excess Data and Data Speed Controls

  • CAREMOBILE Mobile Handset Plans will provide excess data charged in 1 gigabyte (GB) blocks, each 1GB block has an allowance of 1024MB. Data usage within the 1GB excess data block is for uploads and downloads and is deducted from the 1GB allowance in units of 1KB (1024KB = 1MB).
  • 1GB excess data blocks will be made available once:
    • Your Plan’s included data allowance has been exhausted;
    • Your 1GB excess data block (and subsequent 1GB excess data blocks) has been exhausted.
  • Each 1GB excess data block will provide its own usage alerts at 50%, 85% and 100% usage thresholds.
  • There may be a delay between the expiry of the included allowance (and/or excess data blocks) and the availability of your 1GB excess data block.


2.6 What happens if the service is cancelled early – 24 month plans

  • If the service is cancelled before the expiry of the minimum term you will be required to pay us:
  • any usage charges incurred up to, and including, the cancellation date; plus
  • the Early Termination Fee (ETF) set out in paragraph (c) below; plus
  • the sum of unpaid equipment charges owing on:
    • your mobile phone under the equipment payment plan (if any); or
    • any other equipment finance arrangements provided in the supply of this service.
  • If the service is cancelled before the expiry of the minimum term under clause 1(a) or 12.1(b) of the general terms, you will be required to pay us:
    • any usage charges incurred up to, and including, the cancellation date; plus
    • the sum of unpaid equipment charges owing on:
      • your mobile phone under the equipment payment plan

(if any); or

  • any other equipment finance arrangements provided in the supply of this service.
  • The Early Termination Fee (ETF)
    • The ETF is calculated based upon the Monthly Early Termination Rate described in Table 4 below applicable for the remaining months of the fixed term contract.
    • The maximum ETF is detailed on Table
    • The Monthly Early Termination Rate and the Maximum Early Termination Fee do not include any additional equipment or handset repayments.


Table 4

Plan

HRO 30 – 24M Plan Ref: 1184

Monthly Early Termination Rate~

$25

Maximum Early Termination Fee~

$600

~ Plus the sum of unpaid equipment charges as per 10.6 (a) above

 

2.7 Rate Plan Change Fees

  • Rate Plan Changes from the Caremobile 30 Equipment Repayment Plans will incur a fee as set out in Table 5 below:
    • Rate plan changes are subject to CAREMOBILE
    • You may be entitled to move to another Mobile Handset plan with a higher or lower monthly access fee.
    • If you move to another CAREMOBILE Plan, other than a Equipment Plan listed below the contract will be subject to the provisions of Early Termination as described at Section 12.6


Table 5

 

Destination Plan

Caremobile Plan 1 (EPP)
$25.00

Caremobile Plan 2 (EPP)
$30.00

Caremobile Plan 3 (EPP)
$35.00

Caremobile Plan 4 (EPP)
$40.00

Caremobile Plan 5 (EPP)
$45.00

Caremobile Plan 6 (EPP)
$55.00

Rate Plan change Administration Fee

$25

$25

$25

$25

$25

$25

Rate Plan Change Maximum charge over 24 months

The Rate Plan change Fee is calculated by taking the charge described in the table below (the maximum charge) divided by 24 multiplied by the remaining contract months.

Originating Plan

Caremobile 25 Equipment Repayment Plan – 24M

 

N/A

 

No Charge for Plan upgrade

Caremobile 30 Equipment Repayment Plan – 24M

 

$24

 

N/A

 

No Charge for Plan upgrade

Caremobile 35 Equipment Repayment Plan – 24M

 

$24

 

$24

 

N/A

 

No Charge for Plan upgrade

Caremobile 40 Equipment Repayment Plan – 24M

 

$24

 

$24

 

$24

 

N/A

 

No Charge for Plan upgrade

Caremobile 45 Equipment Repayment Plan – 24M

 

$24

 

$24

 

$24

 

$24

 

N/A

No Charge for Plan upgrade

Caremobile 55 Equipment Repayment Plan – 24M

 

$72

 

$72

 

$72

 

$72

 

$72

 

N/A

2.8 Automated Payment Method

  • An automated Payment method is mandatory for all accounts with services connected to a Caremobile 30 Equipment Plan and must be provided at the time of application for the Caremobile 30 Equipment Repayment Plan
  • Approved automated payment methods include
    • Bank account Direct Debit
    • Credit card authority
      • Visa and Mastercard payment is available
      • A 6% credit card processing fee is applicable to any credit card payment transaction.


3  CAREMOBILE 35 EQUIPMENT REPAYMENT PLAN:

 

3.1  Eligibility

  • The Caremobile 35 Equipment Repayment Plan are available from 1st of July 2024 to approved new and existing customers connecting to the service on the following terms:

If you are an existing customer and your current agreement for the service is a:

  • non-fixed length agreement;
  • a 12 month fixed length agreement in the final month of the minimum term remaining, or
  • a 24 month fixed-length agreement with less than 3 months of the minimum term remaining.

you may only transfer to the Caremobile 35 Equipment Repayment Plan with our prior approval.

When considering whether to approve your application to transfer from an existing agreement we will take into account your credit history on your existing agreement and undertake our standard credit checks for the Caremobile 35 Equipment Repayment Plan.


3.2  Minimum term

You must agree to a fixed length agreement with a 24 month minimum term.


3.3  What you have to pay us

  • Subject to the following paragraphs you must pay us for use of the service at the rates set out in Section 1 of this pricing table and for value added service features at the rates set out in Appendix P – Value Added Service Features.
  • Tables 1, 2 and 3 below set out the charges that apply and the included value per month for the:
    • Caremobile 35 Equipment Repayment Plan
  • Each month you must pay:
    • a minimum monthly charge (which includes a value of included calls). You must pay this minimum monthly charge even if you do not make calls from the relevant services to reach the total value of included value for each service;
    • charges for all non-eligible calls and other services you use based on the standard charges for each relevant service as set out in the pricing tables for each relevant service;
    • any equipment charges payable for equipment you have purchased from us;
  • charges for all eligible calls made over the amount of included value for the relevant service at the rates set out below or where not set out below, in accordance with the pricing tables for the relevant service.
  • Any monthly included value that you may be entitled to and have not used in any month will be forfeited at the end of each month, and is not refundable or transferable including at account closure.


3.4 Eligible Calls and Pricing Plans

  • Table 1 below indicates whether a particular call type is an ‘eligible call’ which counts towards the plan and minimum monthly charge of your Caremobile 35 Equipment Repayment plan;
  • Table 2 below contains pricing details of the;
    • Caremobile 35 Equipment Repayment Plan


Table 1

Call Type

Available / Eligible Call

Standard National Voice Calls

Yes

Standard National Text – SMS

Yes

International Text – SMS:

To standard overseas mobile numbers

 

Yes

Standard National MMS

Yes

Standard National Video MMS

No

International MMS and Video MMS

To standard overseas mobile numbers

 

No

International and Satellite Calls^

No

13 Numbers and 1800 Numbers

Yes

Telstra Directory Assistance: 1223

Yes

Call Forwarding: To Standard National Numbers

Yes

Customer Service 1300 725 999

Yes

Standard National & International Video Calls

No

International Roaming

No

Mobile Internet content

No

12,19 Numbers

No

Premium SMS

(This service is not available on CAREMOBILE Mobile Plans)

No

Other special numbers

(e.g. Premium or cost per service numbers)

(This service is not available on CAREMOBILE Mobile Plans)

No

Insurance

No

Handset Payments

No

Calls to national or international GSM mobile services that then divert / switch or re-route to an overseas number or premium rated number at no additional charge.

No

 

Table 2

 

Plan

Caremobile 35 Equipment Plan

Minimum Monthly Spend

$35.00

Equipment Establishment Fee

$29

Monthly included value

Unlimited^

Standard National Mobile Calls, SMS and

Standard International Mobile SMS

Monthly included mobile data allowance

25GB

Minimum total cost – including set up fee

$869.00

Billing interval(s)

60 secs

Call connection / Flagfall per call ǂ (excluding Unlimited^ calls)

$0.40

Standard National call rate per 60 seconds (to standard national mobile and landline)

Unlimited^

Standard National SMS^

Unlimited^

International SMS

Unlimited^

Standard national MMS / Standard national Video MMS

Standard MMS/Video MMS – 2000 per Bill cycle inclusive of both types then $0.75 per MMS thereafter

International MMS – size limited to 300KB

$2.50

International Video MMS – size limited to 300KB

$2.50

13 Numbers per 60 sec

(excluding Caremobile Customer Service)

$0.00

Customer Service Calls 1300 Caremobile

(no flagfall)

$0.00

per call

1800 Numbers per 60 sec

$0.00

Telstra Directory Assistance 1223

(no flagfall)

Unlimited^

Call Forwarding to Standard National Numbers

Unlimited^

Standard National video call rate / per 60 sec

$1.50

International video call rate / per 60 sec

$2.00

Video Flagfall

$0.40

Excess Data Rate charged per 1GB increments (1GB= 1024MB)

$10.00 / 1GB or part thereof

Default Calling Rates ¥

  

Default Standard National Voice Usage

$0.99

Default Call connection / Flagfall

$0.40

Default Standard National SMS

$0.25

Default Standard National MMS

$0.50

Default Standard International SMS

$0.50

Default Telstra Directory Assistance 1223

(no flagfall)

$1.50

per call

Default call forwarding to standard national numbers (plus $0.40 flagfall).

$0.99

ǂ Call Connection Fee / Flagfall applies to all call types unless specified.

^ Excludes unreasonable use. See Appendix A – Fair Use Policy.

¥ Default rates apply to unlimited usage deemed as unreasonable. All rates apply to use from within Australia, to within Australia.

 

Table 3

 

Mobile International^

(including calls to Satellite numbers)

Billing interval (s)

60 secs

Flagfall

$0.00

International Rates* /min

International calls that are not part of your monthly call allowance or that are in excess of your monthly call allowance will be charged based on the country called.

The call rates can be found at Appendix I, www.CAREMOBILE.com.au/appendix

Special International call inclusions

Unlimited^ calls to the following countries:

Bangladesh, Brazil, Canada, China, Colombia, Denmark, Greece, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Thailand, UK, USA, Vietnam

60 minutes of included calls to:

Cambodia, Chile, Cyprus, Czechia, Egypt, France, Germany, Indonesia, Italy, Lebanon, Mauritius, Nepal, Nigeria, Pakistan, Philippines, Romania, Spain, Sri Lanka, Taiwan, Turkey

* see Appendix O – Caremobile Plan Calling rates for a list of countries and applicable rates.

^ Excludes unreasonable use. See Appendix A – Fair Use Policy. All rates apply to use from within Australia.

 

3.5 Excess Data and Data Speed Controls

  • CAREMOBILE Mobile Handset Plans will provide excess data charged in 1 gigabyte (GB) blocks, each 1GB block has an allowance of 1024MB. Data usage within the 1GB excess data block is for uploads and downloads and is deducted from the 1GB allowance in units of 1KB (1024KB = 1MB).
  • 1GB excess data blocks will be made available once:
    • Your Plan’s included data allowance has been exhausted;
    • Your 1GB excess data block (and subsequent 1GB excess data blocks) has been exhausted.
  • Each 1GB excess data block will provide its own usage alerts at 50%, 85% and 100% usage thresholds.
  • There may be a delay between the expiry of the included allowance (and/or excess data blocks) and the availability of your 1GB excess data block.


3.6 What happens if the service is cancelled early – 24 month plans

  • If the service is cancelled before the expiry of the

minimum term you will be required to pay us:

  • any usage charges incurred up to, and including, the cancellation date; plus
  • the Early Termination Fee (ETF) set out in paragraph (c) below; plus
  • the sum of unpaid equipment charges owing on:
    • your mobile phone under the equipment payment plan (if any); or
    • any other equipment finance arrangements provided in the supply of this service.
  • If the service is cancelled before the expiry of the minimum term under clause 1(a) or 12.1(b) of the general terms, you will be required to pay us:
    • any usage charges incurred up to, and including, the cancellation date; plus
    • the sum of unpaid equipment charges owing on:
      • your mobile phone under the equipment payment plan

(if any); or

  • any other equipment finance arrangements provided in the supply of this service.
  • The Early Termination Fee (ETF)
    • The ETF is calculated based upon the Monthly Early Termination Rate described in Table 4 below applicable for the remaining months of the fixed term contract.
    • The maximum ETF is detailed on Table
    • The Monthly Early Termination Rate and the Maximum Early Termination Fee do not include any additional equipment or handset repayments.


Table 4

Plan

Caremobile 35 Equipment Plan

Monthly Early Termination Rate~

$25

Maximum Early Termination Fee~

$600

~ Plus the sum of unpaid equipment charges as per 10.6 (a) above

 

3.7              Rate Plan Change Fees

  • Rate Plan Changes from the Caremobile 35 Equipment Repayment Plan will incur a fee as set out in Table 5 below:
    • Rate plan changes are subject to CAREMOBILE
    • You may be entitled to move to another Mobile Handset plan with a higher or lower monthly access fee.
    • If you move to another CAREMOBILE Plan, other than a Mobile Handset Plan listed below the contract will be subject to the provisions of Early Termination as described at Section 12.6


Table 5

 

Destination Plan

Caremobile Plan 1 (EPP)
$25.00

Caremobile Plan 2 (EPP)
$30.00

Caremobile Plan 3 (EPP)
$35.00

Caremobile Plan 4 (EPP)
$40.00

Caremobile Plan 5 (EPP)
$45.00

Caremobile Plan 6 (EPP)
$55.00

Rate Plan change Administration Fee

$25

$25

$25

$25

$25

$25

Rate Plan Change Maximum charge over 24 months

The Rate Plan change Fee is calculated by taking the charge described in the table below (the maximum charge) divided by 24 multiplied by the remaining contract months.

Originating Plan

Caremobile 25 Equipment Repayment Plan – 24M

 

N/A

 

No Charge for Plan upgrade

Caremobile 30 Equipment Repayment Plan – 24M

 

$24

 

N/A

 

No Charge for Plan upgrade

Caremobile 35 Equipment Repayment Plan – 24M

 

$24

 

$24

 

N/A

 

No Charge for Plan upgrade

Caremobile 40 Equipment Repayment Plan – 24M

 

$24

 

$24

 

$24

 

N/A

 

No Charge for Plan upgrade

Caremobile 45 Equipment Repayment Plan – 24M

 

$24

 

$24

 

$24

 

$24

 

N/A

No Charge for Plan upgrade

Caremobile 55 Equipment Repayment Plan – 24M

 

$72

 

$72

 

$72

 

$72

 

$72

 

N/A
 

 

 

3.8 Automated Payment Method

  • An automated Payment method is mandatory for all accounts with services connected to a Caremobile 35 Equipment Payment Plan and must be provided at the time of application for the Caremobile 35 Equipment Payment Plan
  • Approved automated payment methods include
    • Bank account Direct Debit
    • Credit card authority
      • Visa and Mastercard payment is available
      • A 6% credit card processing fee is applicable to any credit card payment transaction.

4                   CAREMOBILE 40 EQUIPMENT REPAYMENT PLANS:

 

4.1              Eligibility

  • The Caremobile 40 Equipment Repayment Plans are available from 1st of July 2024 to approved new and existing customers connecting to the service on the following terms:

If you are an existing customer and your current agreement for the service is a:

  • non-fixed length agreement;
  • a 12 month fixed length agreement in the final month of the minimum term remaining, or
  • a 24 month fixed-length agreement with less than 3 months of the minimum term remaining.

you may only transfer to the Caremobile 40 Equipment Repayment Plans with our prior approval.

When considering whether to approve your application to transfer from an existing agreement we will take into account your credit history on your existing agreement and undertake our standard credit checks for the Caremobile 40 Equipment Repayment PlanP.

4.2              Minimum term

You must agree to a fixed length agreement with a 24 month minimum term.

4.3              What you have to pay us

  • Subject to the following paragraphs you must pay us for use of the service at the rates set out in Section 1 of this pricing table and for value added service features at the rates set out in Appendix P – Value Added Service Features.
  • Tables 1, 2 and 3 below set out the charges that apply and the included value per month for the:
    • Caremobile 40 Equipment Repayment Plans
  • Each month you must pay:
    • a minimum monthly charge (which includes a value of included calls). You must pay this minimum monthly charge even if you do not make calls from the relevant services to reach the total value of included value for each service;
    • charges for all non-eligible calls and other services you use based on the standard charges for each relevant service as set out in the pricing tables for each relevant service;
    • any equipment charges payable for equipment you have purchased from us;
  • charges for all eligible calls made over the amount of included value for the relevant service at the rates set out below or where not set out below, in accordance with the pricing tables for the relevant service.
  • Any monthly included value that you may be entitled to and have not used in any month will be forfeited at the end of each month, and is not refundable or transferable including at account closure.

4.4              Eligible Calls and Pricing Plans

  • Table 1 below indicates whether a particular call type is an ‘eligible call’ which counts towards the plan and minimum monthly charge of your Caremobile 40 Equipment Repayment Plans;
  • Table 2 below contains pricing details of the;
    • Caremobile 40 Equipment Repayment Plans

Table 1

 

Call Type

Available / Eligible Call

Standard National Voice Calls

Yes

Standard National Text – SMS

Yes

International Text – SMS:

To standard overseas mobile numbers

 

Yes

Standard National MMS

Yes

Standard National Video MMS

No

International MMS and Video MMS

To standard overseas mobile numbers

 

No

International and Satellite Calls^

No

13 Numbers and 1800 Numbers

Yes

Telstra Directory Assistance: 1223

Yes

Call Forwarding: To Standard National Numbers

Yes

Customer Service 1300 725 999

Yes

Standard National & International Video Calls

No

International Roaming

No

Mobile Internet content

No

12,19 Numbers

No

Premium SMS

(This service is not available on CAREMOBILE Mobile Plans)

No

Other special numbers

(e.g. Premium or cost per service numbers)

(This service is not available on CAREMOBILE Mobile Plans)

No

Insurance

No

Handset Payments

No

Calls to national or international GSM mobile services that then divert / switch or re-route to an overseas number or premium rated number at no additional charge.

No

 

Table 2

 

Plan

Caremobile 40 Equipment Plan

 

Minimum Monthly Spend – 24 month plan

$40

Equipment Establishment Fee

$29

 

 

Monthly included value

Unlimited^

Standard National Mobile Calls, SMS and

Standard International Mobile SMS

Monthly included mobile data allowance

38GB

Minimum total cost over 24 months (Not including handset repayments~)

 

$989

Billing interval(s)

60 secs

Call connection / Flagfall per call ǂ (excluding Unlimited^ calls)

 

$0.40

Standard National call rate per 60 seconds (to standard national mobile and landline)

 

Unlimited^

Standard National SMS^

Unlimited^

International SMS

Unlimited^

Standard national MMS / Standard national Video MMS

Standard MMS/Video MMS – 2000 per Bill cycle inclusive of both types then $0.75 per MMS thereafter

International MMS – size limited to 300KB

 

$2.50

International Video MMS – size limited to 300KB

 

$2.50

13 Numbers per 60 sec

(excluding CAREMOBILE Customer Service)

 

$0.00

Customer Service Calls 1300 CAREMOBILE

(no flagfall)

$0.00

per call

1800 Numbers per 60 sec

$0.00

Customer Service Calls 1300 CAREMOBILE

(no flagfall)

$0.00

per call

1800 Numbers per 60 sec

$0.00

Telstra Directory Assistance 1223

(no flagfall)

 

Unlimited^

Call Forwarding to Standard National Numbers

 

Unlimited^

Standard National video call rate / per 60 sec

 

$1.50

International video call rate / per 60 sec

 

$2.00

Video Flagfall

$0.40

Excess Data Rate charged per 1GB increments (1GB= 1024MB)

 

$10.00 / 1GB or part thereof

Default Calling Rates ¥

  

Default Standard National Voice Usage

$0.99

Default Call connection / Flagfall

$0.40

Default Standard National SMS

$0.25

Default Standard National MMS

$0.50

Default Standard International SMS

$0.50

Default Telstra Directory Assistance 1223

(no flagfall)

$1.50

per call

Default call forwarding to standard national numbers (plus $0.40 flagfall).

 

$0.99

ǂ Call Connection Fee / Flagfall applies to all call types unless specified.

^ Excludes unreasonable use. See Appendix A – Fair Use Policy.

¥ Default rates apply to unlimited usage deemed as unreasonable.

~ Equipment Repayment amounts charged in addition to the minimum total cost. All rates apply to use from within Australia, to within Australia.

 

Table 3

 

Mobile International^

(including calls to Satellite numbers)

Billing interval (s)

60 secs

Flagfall

$0.00

International Rates* /min

International calls that are not part of your monthly call allowance or that are in excess of your monthly call allowance will be charged based on the country called.

The call rates can be found at Appendix I, www.CAREMOBILE.com.au/appendix

Special International call inclusions

Unlimited^ calls to the following countries:

Bangladesh, Brazil, Canada, China, Colombia, Denmark, Greece, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Thailand, UK, USA, Vietnam

120 minutes of included calls to:

Cambodia, Chile, Cyprus, Czechia, Egypt, France, Germany, Indonesia, Italy, Lebanon, Mauritius, Nepal, Nigeria, Pakistan, Philippines, Romania, Spain, Sri Lanka, Taiwan, Turkey

* see Appendix O – Caremobile Plan Calling rates for a list of countries and applicable rates.

^ Excludes unreasonable use. See Appendix A – Fair Use Policy. All rates apply to use from within Australia.

 

4.5              Excess Data and Data Speed Controls

  • CAREMOBILE Mobile Handset Plans will provide excess data charged in 1 gigabyte (GB) blocks, each 1GB block has an allowance of 1024MB. Data usage within the 1GB excess data block is for uploads and downloads and is deducted from the 1GB allowance in units of 1KB (1024KB = 1MB).
  • 1GB excess data blocks will be made available once:
    • Your Plan’s included data allowance has been exhausted;
    • Your 1GB excess data block (and subsequent 1GB excess data blocks) has been exhausted.
  • Each 1GB excess data block will provide its own usage alerts at 50%, 85% and 100% usage thresholds.
  • There may be a delay between the expiry of the included allowance (and/or excess data blocks) and the availability of your 1GB excess data block.

4.6              What happens if the service is cancelled early – 24 month plans

  • If the service is cancelled before the expiry of the

minimum term you will be required to pay us:

  • any usage charges incurred up to, and including, the cancellation date; plus
  • the Early Termination Fee (ETF) set out in paragraph (c) below; plus
  • the sum of unpaid equipment charges owing on:
    • your mobile phone under the equipment payment plan (if any); or
    • any other equipment finance arrangements provided in the supply of this service.
  • If the service is cancelled before the expiry of the minimum term under clause 1(a) or 12.1(b) of the general terms, you will be required to pay us:
    • any usage charges incurred up to, and including, the cancellation date; plus
    • the sum of unpaid equipment charges owing on:
      • your mobile phone under the equipment payment plan

(if any); or

  • any other equipment finance arrangements provided in the supply of this service.
  • The Early Termination Fee (ETF)
    • The ETF is calculated based upon the Monthly Early Termination Rate described in Table 4 below applicable for the remaining months of the fixed term contract.
    • The maximum ETF is detailed on Table
    • The Monthly Early Termination Rate and the Maximum Early Termination Fee do not include any additional equipment or handset repayments.

Table 4

 

Plan

Caremobile 40 Equipment Plan

Monthly Early Termination Rate~

$25

Maximum Early Termination Fee~

$600

~ Plus the sum of unpaid equipment charges as per 10.6 (a) above

 

4.7              Rate Plan Change Fees

  • Rate Plan Changes from the Caremobile 40 Equipment Repayment Plans will incur a fee as set out in Table 5 below:
    • Rate plan changes are subject to CAREMOBILE
    • You may be entitled to move to another Mobile Handset plan with a higher or lower monthly access fee.
    • If you move to another CAREMOBILE Plan, other than a Mobile Handset Plan listed below the contract will be subject to the provisions of Early Termination as described at Section 12.6

Table 5

 

 

 

 

Destination Plan

Caremobile Plan 1 (EPP)
$25.00

Caremobile Plan 2 (EPP)
$30.00

Caremobile Plan 3 (EPP)
$35.00

Caremobile Plan 4 (EPP)
$40.00

Caremobile Plan 5 (EPP)
$45.00

Caremobile Plan 6 (EPP)
$55.00

Rate Plan change Administration Fee

$25

$25

$25

$25

$25

$25

Rate Plan Change Maximum charge over 24 months

The Rate Plan change Fee is calculated by taking the charge described in the table below (the maximum charge) divided by 24 multiplied by the remaining contract months.

Originating Plan

Caremobile 25 Equipment Repayment Plan – 24M

 

N/A

 

No Charge for Plan upgrade

Caremobile 30 Equipment Repayment Plan – 24M

 

$24

 

N/A

 

No Charge for Plan upgrade

Caremobile 35 Equipment Repayment Plan – 24M

 

$24

 

$24

 

N/A

 

No Charge for Plan upgrade

Caremobile 40 Equipment Repayment Plan – 24M

 

$24

 

$24

 

$24

 

N/A

 

No Charge for Plan upgrade

Caremobile 45 Equipment Repayment Plan – 24M

 

$24

 

$24

 

$24

 

$24

 

N/A

No Charge for Plan upgrade

Caremobile 55 Equipment Repayment Plan – 24M

 

$72

 

$72

 

$72

 

$72

 

$72

 

N/A

 

 

4.8              Automated Payment Method

  • An automated Payment method is mandatory for all accounts with services connected to a Caremobile 40 Equipment Repayment Plan and must be provided at the time of application for the Caremobile 40 Equipment Repayment Plan
  • Approved automated payment methods include
    • Bank account Direct Debit
    • Credit card authority
      • Visa and Mastercard payment is available
      • A 6% credit card processing fee is applicable to any credit card payment transaction.

5                   CAREMOBILE 45 EQUIPMENT REPAYMENT PLAN:

 

5.1              Eligibility

  • The Caremobile 45 Equipment Repayment Plan are available from 1st of July 2024 to approved new and existing customers connecting to the service on the following terms:

If you are an existing customer and your current agreement for the service is a:

  • non-fixed length agreement;
  • a 12 month fixed length agreement in the final month of the minimum term remaining, or
  • a 24 month fixed-length agreement with less than 3 months of the minimum term remaining.

you may only transfer to the Caremobile 45 Equipment Repayment Plan with our prior approval.

When considering whether to approve your application to transfer from an existing agreement we will take into account your credit history on your existing agreement and undertake our standard credit checks for the HRO 45 Mobile Handset Plans.

5.2              Minimum term

You must agree to a fixed length agreement with a 24 month minimum term.

5.3              What you have to pay us

  • Subject to the following paragraphs you must pay us for use of the service at the rates set out in Section 1 of this pricing table and for value added service features at the rates set out in Appendix P – Value Added Service Features.
  • Tables 1, 2 and 3 below set out the charges that apply and the included value per month for the:
    • Caremobile 45 Equipment Repayment Plan
  • Each month you must pay:
    • a minimum monthly charge (which includes a value of included calls). You must pay this minimum monthly charge even if you do not make calls from the relevant services to reach the total value of included value for each service;
    • charges for all non-eligible calls and other services you use based on the standard charges for each relevant service as set out in the pricing tables for each relevant service;
    • any equipment charges payable for equipment you have purchased from us;
  • charges for all eligible calls made over the amount of included value for the relevant service at the rates set out below or where not set out below, in accordance with the pricing tables for the relevant service.
  • Any monthly included value that you may be entitled to and have not used in any month will be forfeited at the end of each month, and is not refundable or transferable including at account closure.

5.4              Eligible Calls and Pricing Plans

  • Table 1 below indicates whether a particular call type is an ‘eligible call’ which counts towards the plan and minimum monthly charge of your Caremobile 45 Equipment Repayment Plan;
  • Table 2 below contains pricing details of the;
    • Caremobile 45 Equipment Repayment Plan

Table 1

 

Call Type

Available / Eligible Call

Standard National Voice Calls

Yes

Standard National Text – SMS

Yes

International Text – SMS:

To standard overseas mobile numbers

 

Yes

Standard National MMS

Yes

Standard National Video MMS

No

International MMS and Video MMS

To standard overseas mobile numbers

 

No

International and Satellite Calls^

No

13 Numbers and 1800 Numbers

Yes

Telstra Directory Assistance: 1223

Yes

Call Forwarding: To Standard National Numbers

Yes

Customer Service 1300 725 999

Yes

Standard National & International Video Calls

No

International Roaming

No

Mobile Internet content

No

12,19 Numbers

No

Premium SMS

(This service is not available on CAREMOBILE Mobile Plans)

No

Other special numbers

(e.g. Premium or cost per service numbers)

(This service is not available on CAREMOBILE Mobile Plans)

No

Insurance

No

Handset Payments

No

Calls to national or international GSM mobile services that then divert / switch or re-route to an overseas number or premium rated number at no additional charge.

No

 

Table 2

 

Plan

Caremobile 45 Equipment Plan

 

Minimum Monthly Spend – 24 month plan

$45

Equipment Establishment Fee

$29

 

 

Monthly included value

Unlimited^

Standard National Mobile Calls, SMS and

Standard International Mobile SMS

Monthly included mobile data allowance

60GB

Minimum total cost over 24 months (Not including handset repayments~)

 

$1109

Billing interval(s)

60 secs

Call connection / Flagfall per call ǂ (excluding Unlimited^ calls)

 

$0.40

Standard National call rate per 60 seconds (to standard national mobile and landline)

 

Unlimited^

Standard National SMS^

Unlimited^

International SMS

Unlimited^

Standard national MMS / Standard national Video MMS

Standard MMS/Video MMS – 2000 per Bill cycle inclusive of both types then $0.75 per MMS thereafter

International MMS – size limited to 300KB

 

$2.50

International Video MMS – size limited to 300KB

 

$2.50

13 Numbers per 60 sec

(excluding CAREMOBILE Customer Service)

 

$0.00

Customer Service Calls 1300 CAREMOBILE

(no flagfall)

$0.00

per call

1800 Numbers per 60 sec

$0.00

Customer Service Calls 1300 CAREMOBILE

(no flagfall)

$0.00

per call

1800 Numbers per 60 sec

$0.00

Telstra Directory Assistance 1223

(no flagfall)

 

Unlimited^

Call Forwarding to Standard National Numbers

 

Unlimited^

Standard National video call rate / per 60 sec

 

$1.50

International video call rate / per 60 sec

 

$2.00

Video Flagfall

$0.40

Excess Data Rate charged per 1GB increments (1GB= 1024MB)

 

$10.00 / 1GB or part thereof

Default Calling Rates ¥

  

Default Standard National Voice Usage

$0.99

Default Call connection / Flagfall

$0.40

Default Standard National SMS

$0.25

Default Standard National MMS

$0.50

Default Standard International SMS

$0.50

Default Telstra Directory Assistance 1223

(no flagfall)

$1.50

per call

Default call forwarding to standard national numbers (plus $0.40 flagfall).

 

$0.99

ǂ Call Connection Fee / Flagfall applies to all call types unless specified.

^ Excludes unreasonable use. See Appendix A – Fair Use Policy.

¥ Default rates apply to unlimited usage deemed as unreasonable.

~ Equipment Repayment amounts charged in addition to the minimum total cost. All rates apply to use from within Australia, to within Australia.

 

Table 3

 

Mobile International^

(including calls to Satellite numbers)

Billing interval (s)

60 secs

Flagfall

$0.00

International Rates* /min

International calls that are not part of your monthly call allowance or that are in excess of your monthly call allowance will be charged based on the country called.

The call rates can be found at Appendix I, www.CAREMOBILE.com.au/appendix

Special International call inclusions

Unlimited^ calls to the following countries:

Bangladesh, Brazil, Canada, China, Colombia, Denmark, Greece, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Thailand, UK, USA, Vietnam

180 minutes of included calls to:

Cambodia, Chile, Cyprus, Czechia, Egypt, France, Germany, Indonesia, Italy, Lebanon, Mauritius, Nepal, Nigeria, Pakistan, Philippines, Romania, Spain, Sri Lanka, Taiwan, Turkey

* see Appendix O – Caremobile Plan Calling rates for a list of countries and applicable rates.

^ Excludes unreasonable use. See Appendix A – Fair Use Policy. All rates apply to use from within Australia.

 

5.5              Excess Data and Data Speed Controls

  • CAREMOBILE Equipment Repayment Plans will provide excess data charged in 1 gigabyte (GB) blocks, each 1GB block has an allowance of 1024MB. Data usage within the 1GB excess data block is for uploads and downloads and is deducted from the 1GB allowance in units of 1KB (1024KB = 1MB).
  • 1GB excess data blocks will be made available once:
    • Your Plan’s included data allowance has been exhausted;
    • Your 1GB excess data block (and subsequent 1GB excess data blocks) has been exhausted.
  • Each 1GB excess data block will provide its own usage alerts at 50%, 85% and 100% usage thresholds.
  • There may be a delay between the expiry of the included allowance (and/or excess data blocks) and the availability of your 1GB excess data block.

5.6              What happens if the service is cancelled early – 24 month plans

  • If the service is cancelled before the expiry of the

minimum term you will be required to pay us:

  • any usage charges incurred up to, and including, the cancellation date; plus
  • the Early Termination Fee (ETF) set out in paragraph (c) below; plus
  • the sum of unpaid equipment charges owing on:
    • your mobile phone under the equipment payment plan (if any); or
    • any other equipment finance arrangements provided in the supply of this service.
  • If the service is cancelled before the expiry of the minimum term under clause 1(a) or 12.1(b) of the general terms, you will be required to pay us:
    • any usage charges incurred up to, and including, the cancellation date; plus
    • the sum of unpaid equipment charges owing on:
      • your mobile phone under the equipment payment plan

(if any); or

  • any other equipment finance arrangements provided in the supply of this service.
  • The Early Termination Fee (ETF)
    • The ETF is calculated based upon the Monthly Early Termination Rate described in Table 4 below applicable for the remaining months of the fixed term contract.
    • The maximum ETF is detailed on Table
    • The Monthly Early Termination Rate and the Maximum Early Termination Fee do not include any additional equipment or handset repayments.

Table 4

 

Plan

Caremobile 45 Equipment Plan

Monthly Early Termination Rate~

$25

Maximum Early Termination Fee~

$600

~ Plus the sum of unpaid equipment charges as per 10.6 (a) above

 

5.7              Rate Plan Change Fees

  • Rate Plan Changes from the Caremobile 45 Equipment Repayment Plans will incur a fee as set out in Table 5 below:
    • Rate plan changes are subject to CAREMOBILE
    • You may be entitled to move to another Mobile Handset plan with a higher or lower monthly access fee.
    • If you move to another CAREMOBILE Plan, other than a Mobile Handset Plan listed below the contract will be subject to the provisions of Early Termination as described at Section 12.6

Table 5

 

 

 

Destination Plan

Caremobile Plan 1 (EPP)
$25.00

Caremobile Plan 2 (EPP)
$30.00

Caremobile Plan 3 (EPP)
$35.00

Caremobile Plan 4 (EPP)
$40.00

Caremobile Plan 5 (EPP)
$45.00

Caremobile Plan 6 (EPP)
$55.00

Rate Plan change Administration Fee

$25

$25

$25

$25

$25

$25

Rate Plan Change Maximum charge over 24 months

The Rate Plan change Fee is calculated by taking the charge described in the table below (the maximum charge) divided by 24 multiplied by the remaining contract months.

Originating Plan

Caremobile 25 Equipment Repayment Plan – 24M

 

N/A

 

No Charge for Plan upgrade

Caremobile 30 Equipment Repayment Plan – 24M

 

$24

 

N/A

 

No Charge for Plan upgrade

Caremobile 35 Equipment Repayment Plan – 24M

 

$24

 

$24

 

N/A

 

No Charge for Plan upgrade

Caremobile 40 Equipment Repayment Plan – 24M

 

$24

 

$24

 

$24

 

N/A

 

No Charge for Plan upgrade

Caremobile 45 Equipment Repayment Plan – 24M

 

$24

 

$24

 

$24

 

$24

 

N/A

No Charge for Plan upgrade

Caremobile 55 Equipment Repayment Plan – 24M

 

$72

 

$72

 

$72

 

$72

 

$72

 

N/A

 

5.8              Automated Payment Method

  • An automated Payment method is mandatory for all accounts with services connected to a Caremobile Equipment Repayment Plan and must be provided at the time of application for the Caremobile Equipment Repayment Plan
  • Approved automated payment methods include
    • Bank account Direct Debit
    • Credit card authority
      • Visa and Mastercard payment is available
      • A 6% credit card processing fee is applicable to any credit card payment transaction.

6                   CAREMOBILE 55 EQUIPMENT REPAYMENT PLAN:

 

6.1              Eligibility

  • The Caremobile 55 Equipment Repayment Plans are available from 1st of July 2024 to approved new and existing customers connecting to the service on the following terms:

If you are an existing customer and your current agreement for the service is a:

  • non-fixed length agreement;
  • a 12 month fixed length agreement in the final month of the minimum term remaining, or
  • a 24 month fixed-length agreement with less than 3 months of the minimum term remaining.

you may only transfer to the Caremobile 55 Equipment Repayment Plans with our prior approval.

When considering whether to approve your application to transfer from an existing agreement we will take into account your credit history on your existing agreement and undertake our standard credit checks for the Caremobile 55 Equipment Repayment Plans.

6.2              Minimum term

You must agree to a fixed length agreement with a 24 month minimum term.

6.3              What you have to pay us

  • Subject to the following paragraphs you must pay us for use of the service at the rates set out in Section 1 of this pricing table and for value added service features at the rates set out in Appendix P – Value Added Service Features.
  • Tables 1, 2 and 3 below set out the charges that apply and the included value per month for the:
    • Caremobile 55 Equipment Repayment Plan
  • Each month you must pay:
    • a minimum monthly charge (which includes a value of included calls). You must pay this minimum monthly charge even if you do not make calls from the relevant services to reach the total value of included value for each service;
    • charges for all non-eligible calls and other services you use based on the standard charges for each relevant service as set out in the pricing tables for each relevant service;
    • any equipment charges payable for equipment you have purchased from us;
  • charges for all eligible calls made over the amount of included value for the relevant service at the rates set out below or where not set out below, in accordance with the pricing tables for the relevant service.
  • Any monthly included value that you may be entitled to and have not used in any month will be forfeited at the end of each month, and is not refundable or transferable including at account closure.

6.4              Eligible Calls and Pricing Plans

  • Table 1 below indicates whether a particular call type is an ‘eligible call’ which counts towards the plan and minimum monthly charge of your Caremobile 55 Equipment Repayment Plans;
  • Table 2 below contains pricing details of the;
    • Caremobile 55 Equipment Repayment Plans

Table 1

 

Call Type

Available / Eligible Call

Standard National Voice Calls

Yes

Standard National Text – SMS

Yes

International Text – SMS:

To standard overseas mobile numbers

 

Yes

Standard National MMS

Yes

Standard National Video MMS

No

International MMS and Video MMS

To standard overseas mobile numbers

 

No

International and Satellite Calls^

No

13 Numbers and 1800 Numbers

Yes

Telstra Directory Assistance: 1223

Yes

Call Forwarding: To Standard National Numbers

Yes

Customer Service 1300 725 999

Yes

Standard National & International Video Calls

No

International Roaming

No

Mobile Internet content

No

12,19 Numbers

No

Premium SMS

(This service is not available on CAREMOBILE Mobile Plans)

No

Other special numbers

(e.g. Premium or cost per service numbers)

(This service is not available on CAREMOBILE Mobile Plans)

No

Insurance

No

Handset Payments

No

Calls to national or international GSM mobile services that then divert / switch or re-route to an overseas number or premium rated number at no additional charge.

No

 

Table 2

 

Plan

Caremobile 55 Equipment Plan

 

Minimum Monthly Spend – 24 month plan

$55

Equipment Establishment Fee

$29

 

 

Monthly included value

Unlimited^

Standard National Mobile Calls, SMS

Standard International Mobile SMS

Monthly included mobile data allowance

100GB

Minimum total cost over 24 months (Not including handset repayments~)

 

$1349

Billing interval(s)

60 secs

Call connection / Flagfall per call ǂ (excluding Unlimited^ calls)

 

$0.40

Standard National call rate per 60 seconds (to standard national mobile and landline)

 

Unlimited^

Standard National SMS^

Unlimited^

International SMS

Unlimited^

Standard national MMS / Standard national Video MMS

Standard MMS/Video MMS – 2000 per Bill cycle inclusive of both types then $0.75 per MMS thereafter

International MMS – size limited to 300KB

 

$2.50

International Video MMS – size limited to 300KB

 

$2.50

13 Numbers per 60 sec

(excluding CAREMOBILE Customer Service)

 

$0.00

Customer Service Calls 1300 CAREMOBILE

(no flagfall)

$0.00

per call

1800 Numbers per 60 sec

$0.00

Customer Service Calls 1300 CAREMOBILE

(no flagfall)

$0.00

per call

1800 Numbers per 60 sec

$0.00

Telstra Directory Assistance 1223

(no flagfall)

 

Unlimited^

Call Forwarding to Standard National Numbers

 

Unlimited^

Standard National video call rate / per 60 sec

 

$1.50

International video call rate / per 60 sec

 

$2.00

Video Flagfall

$0.40

Excess Data Rate charged per 1GB increments (1GB= 1024MB)

 

$10.00 / 1GB or part thereof

Default Calling Rates ¥

  

Default Standard National Voice Usage

$0.99

Default Call connection / Flagfall

$0.40

Default Standard National SMS

$0.25

Default Standard National MMS

$0.50

Default Standard International SMS

$0.50

Default Telstra Directory Assistance 1223

(no flagfall)

$1.50

per call

Default call forwarding to standard national numbers (plus $0.40 flagfall).

 

$0.99

ǂ Call Connection Fee / Flagfall applies to all call types unless specified.

^ Excludes unreasonable use. See Appendix A – Fair Use Policy.

¥ Default rates apply to unlimited usage deemed as unreasonable.

~ Equipment Repayment amounts charged in addition to the minimum total cost. All rates apply to use from within Australia, to within Australia.

 

Table 3

 

Mobile International^

(including calls to Satellite numbers)

Billing interval (s)

60 secs

Flagfall

$0.00

International Rates* /min

International calls that are not part of your monthly call allowance or that are in excess of your monthly call allowance will be charged based on the country called.

The call rates can be found at Appendix I, www.CAREMOBILE.com.au/appendix

Special International call inclusions

Unlimited^ calls to the following countries:

Bangladesh, Brazil, Canada, China, Colombia, Denmark, Greece, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Thailand, UK, USA, Vietnam

240 minutes of included calls to:

Cambodia, Chile, Cyprus, Czechia, Egypt, France, Germany, Indonesia, Italy, Lebanon, Mauritius, Nepal, Nigeria, Pakistan, Philippines, Romania, Spain, Sri Lanka, Taiwan, Turkey

* see Appendix O – Caremobile Plan Calling rates for a list of countries and applicable rates.

^ Excludes unreasonable use. See Appendix A – Fair Use Policy. All rates apply to use from within Australia.

 

6.5              Excess Data and Data Speed Controls

  • CAREMOBILE Mobile Handset Plans will provide excess data charged in 1 gigabyte (GB) blocks, each 1GB block has an allowance of 1024MB. Data usage within the 1GB excess data block is for uploads and downloads and is deducted from the 1GB allowance in units of 1KB (1024KB = 1MB).
  • 1GB excess data blocks will be made available once:
    • Your Plan’s included data allowance has been exhausted;
    • Your 1GB excess data block (and subsequent 1GB excess data blocks) has been exhausted.
  • Each 1GB excess data block will provide its own usage alerts at 50%, 85% and 100% usage thresholds.
  • There may be a delay between the expiry of the included allowance (and/or excess data blocks) and the availability of your 1GB excess data block.

6.6              What happens if the service is cancelled early – 24 month plans

  • If the service is cancelled before the expiry of the

minimum term you will be required to pay us:

  • any usage charges incurred up to, and including, the cancellation date; plus
  • the Early Termination Fee (ETF) set out in paragraph (c) below; plus
  • the sum of unpaid equipment charges owing on:
    • your mobile phone under the equipment payment plan (if any); or
    • any other equipment finance arrangements provided in the supply of this service.
  • If the service is cancelled before the expiry of the minimum term under clause 1(a) or 12.1(b) of the general terms, you will be required to pay us:
    • any usage charges incurred up to, and including, the cancellation date; plus
    • the sum of unpaid equipment charges owing on:
      • your mobile phone under the equipment payment plan

(if any); or

  • any other equipment finance arrangements provided in the supply of this service.
  • The Early Termination Fee (ETF)
    • The ETF is calculated based upon the Monthly Early Termination Rate described in Table 4 below applicable for the remaining months of the fixed term contract.
    • The maximum ETF is detailed on Table
    • The Monthly Early Termination Rate and the Maximum Early Termination Fee do not include any additional equipment or handset repayments.

Table 4

 

Plan

Caremobile 55 Equipment Plan

Monthly Early Termination Rate~

$25

Maximum Early Termination Fee~

$600

~ Plus the sum of unpaid equipment charges as per 10.6 (a) above

 

6.7              Rate Plan Change Fees

  • Rate Plan Changes from the Caremobile 55 Equipment Repayment plan will incur a fee as set out in Table 5 below:
    • Rate plan changes are subject to CAREMOBILE
    • You may be entitled to move to another Mobile Handset plan with a higher or lower monthly access fee.
    • If you move to another CAREMOBILE Plan, other than a Mobile Handset Plan listed below the contract will be subject to the provisions of Early Termination as described at Section 12.6

Table 5

 

 

Destination Plan

Caremobile Plan 1 (EPP)
$25.00

Caremobile Plan 2 (EPP)
$30.00

Caremobile Plan 3 (EPP)
$35.00

Caremobile Plan 4 (EPP)
$40.00

Caremobile Plan 5 (EPP)
$45.00

Caremobile Plan 6 (EPP)
$55.00

Rate Plan change Administration Fee

$25

$25

$25

$25

$25

$25

Rate Plan Change Maximum charge over 24 months

The Rate Plan change Fee is calculated by taking the charge described in the table below (the maximum charge) divided by 24 multiplied by the remaining contract months.

Originating Plan

Caremobile 25 Equipment Repayment Plan – 24M

 

N/A

 

No Charge for Plan upgrade

Caremobile 30 Equipment Repayment Plan – 24M

 

$24

 

N/A

 

No Charge for Plan upgrade

Caremobile 35 Equipment Repayment Plan – 24M

 

$24

 

$24

 

N/A

 

No Charge for Plan upgrade

Caremobile 40 Equipment Repayment Plan – 24M

 

$24

 

$24

 

$24

 

N/A

 

No Charge for Plan upgrade

Caremobile 45 Equipment Repayment Plan – 24M

 

$24

 

$24

 

$24

 

$24

 

N/A

No Charge for Plan upgrade

Caremobile 55 Equipment Repayment Plan – 24M

 

$72

 

$72

 

$72

 

$72

 

$72

 

N/A

 

 

6.8              Automated Payment Method

  • An automated Payment method is mandatory for all accounts with services connected to a Caremobile 55 Equipment Repayment Plan and must be provided at the time of application for the Caremobile 55 Equipment Repayment Plan
  • Approved automated payment methods include
    • Bank account Direct Debit
    • Credit card authority
      • Visa and Mastercard payment is available
      • A 6% credit card processing fee is applicable to any credit card payment transaction.